Subject: Ticket Assigned - Damaged items from high temperature
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Dec 2021 12:17:30 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Damaged items from high temperature Hi ,

i requested 2 orders , order numbers  9516061085
<https://www.centrepointstores.com/ae/en/my-account/order/9516061085?utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_AE_en>
 &  9516037272
<https://www.centrepointstores.com/ae/en/my-account/order/9516037272?utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_AE_en>

2 packages received from driver and i took it in person from the driver
when he arrived to my home
packages was in a good condition outside inside as packing but when opened
the two boxes all items was extremely hot inside the boxes
and my order contains makeup , shampoo and hair bands and makeup brushes
and its very well known the high temperature and heat will damage makeup
and shampoo

so 9 items makeup & shampoo i am requesting to replace

attaching a picture for items need to replace and kindly make sure to
deliver the replacement items  in a good and cold condition which is
suitable for makeup and shampoos

 Regards
Hadeel Mousa
0508892916

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3492014