Subject: Refund Approval 2104236835
From: Samer Salmeh <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Tue, 30 Nov 2021 07:23:55 -0700 (MST)

Hi Team, 

Problem Statement: Refund Approval 

Order Date : Oct 5, 2021 
Order ID: 2104236835 
Child Ticket: 3275807 
Tracking: 982227 
Total Price: 1,430 EGP 

Issue Description The customer raised a return request for 4 items and as per the customer she/he handed over the items to the courier team as hypris the items not collected but the customer confirms that he give the courier the items. 

Case history: The customer reached out to us on Oct 21, 2021, we asked him about the tracking number or return slip the customer did not receive anything from the courier, and we have checked With WH team (Child Ticket: 3275807) we informed that we have not received the items. As per the customer, the items from order ID: 2104236835 have been returned with the items from order 2104236086 on the same day together. 

Customer's history: The customer is with us since 8/9/21 and placed 7 orders. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Same