Subject: New Reply Received - Returns
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Tue, 30 Nov 2021 08:09:44 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Returns  Ticket comment <img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI4MjQ4MDQ5NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.OAY2MXpt3qlZZsnWP_KJW3yYvUjCDKBBgSeuNvXEP0k">
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<div><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0)">When we bought the crib, we visited the nearest branch and checked the crib and was told that we can exchange or refund within 15 days the item! </span></div>
<div><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0)">According to the ministry of commerce and industry, we have 15 days to return an item. </span></div>
<div><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0)">And we checked your application before buying the item for the returns and refunds policy as shown in the attached photo above. </span></div>
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<div dir="ltr">Nadine Awadah</div>
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<div>On 30 Nov 2021, at 10:03 AM, Home Centre UAE &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Nadin,<br>
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<div dir="ltr">We apologize for the inconvenience caused.</div>
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<div dir="ltr">We understand you are facing any issue with the item you recently purchased from our website. Unfortunately, the item Juniors Magaret Wooden Baby Crib   you are trying to return comes under the category of non-returnable products which explains
 why you cannot see a return option.</div>
<div> As per the policy, products sold on our website and on our</div>
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<div> stores are non-returnable products. Hence, they can't be returned or exchanged.</div>
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<div>We thank you for your understanding and cooperation.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3491305