Subject: New Reply Received - Re: We’ve received your return request.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 26 Nov 2021 20:09:22 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Re: We’ve received your return request.  Ticket comment <div>
<div dir="auto">Dear Team</div>
<div dir="auto"><br></div>
<div dir="auto">I am extremely disappointed with the response. Have explained the case in detail that after returning 9 items under the order no 9513611381 of AED 175, i was expecting return of ~AED 131 which has been duly confirmed in your mail confirmations in the return acknowledgment recieved. </div>
<div dir="auto"><br></div>
<div dir="auto">Extremely unfortunate that in spite of written confirmation from Center point a substantial amount of my refund has been illegally kept on hold and an absurd calculation has been provided to me in last two mail of final refunds.</div>
<div dir="auto"><br></div>
<div dir="auto">How can unilaterally refund amount can be changed compared to earlier confirmation which is not even the standard market practice. Pls refer the attached acknowledgements sent by you.<div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI4MTcwNjg3OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.noUDN4fwMHQxkXIQEURfK4fWBM1jMr--cN7mM70ed5c" style="max-width: 100%"></div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI4MTcwNjg3OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.85UqpiC40SdX-HGVPg6f893cRLbtV99QBcDdfYhbKjc" style="max-width: 100%">
</div>
</div>
<div dir="auto"><br></div>
<div dir="auto">Pls arrange to refund the amount as confirmed in acknowledgment or replace the items with correct size / fittings to resolve the issue.</div>
</div>
<div>
<div dir="auto"><br></div>
<div dir="auto">Regards </div>
<div dir="auto">Anand</div>
<div dir="auto">0589210800</div>
<div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 26 Nov 2021 at 10:56 PM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Anand,<br><br>
</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We would like to inform you that we have processed the refund of the amount (<span style='white-space:pre-wrap;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif' dir="ltr"> </span>AED22.50, AED7.50, AED26.25, AED15.00, AED7.50 ) on (22/11/2021, 23/11/2021, 25/11/2021), and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.</div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Your Friends,</div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>The Support Team</div>
</div>
</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3428401