Subject: Ticket Assigned - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 26 Nov 2021 19:28:37 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Returns This has ref. to our in-store experience at Mirdiff City Center on 15th Nov. 2021 @ 5 p.m. 

We were there to replace a top to have the lower size of the same top. As the lower size was not available the store person asked us to get any other garment in exchange. So we took 1 and at the time of billing to our shock we were not offered the  price mentioned in the garment  discounted price printed on the garment  being replaced.  

It was told that the printed price is only valid for the replacement item  discounted price printed on the garment  and not for the replaced item.  The store person was stating they would go as per the bar code. Me as a customer, how do you expect me to read your bar code?? I can only see the printed price in each garment. I would like to have this sorted at the earliest. 

Me as customer feel cheated and my time is also lost at the stores. Also a person stepped in as a mediator in the store dressed in casual t shirt, who didnt even wasnt to listen to what we have to say. Is this the way you deal with customers ?? 

We would like to log a formal complaint against this unethical sale practice. https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3377012