Subject: Ticket Assigned - Re: Sorry, we had to cancel part of your order.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 25 Nov 2021 16:06:40 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Re: Sorry, we had to cancel part of your order. Hi team,

This is not at all acceptable to me. As this is an ongoing issue with
centrepoint LANDMARK GROUP. Call centre says ware house cancelled the item.
Even when I checked now it shows 8 nos. available for the same shoe.
Screenshot attached.

So how it possible that item is out of stock??????

This is very pathetic warehouse, customer service and online experience.

I had used voucher to purchase the item. Why again customer has to bear the
cost? As Refund amount shows AED 114.67
Item price is AED149

Request you to either deliver the item or full refund of AED 149

Request your manger to call back ASAP.

Thanks
Hema
056-1419692

On Wed, 17 Nov 2021 at 12:56 pm, Centrepoint <[email-masked]>
wrote:

> Order 9513288741
> 
> <https://www.centrepointstores.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_partial_cancellation_APPLE_PAY_AE_en>
> Download our apps now
> <https://itunes.apple.com/ae/app/id1161310479f?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_partial_cancellation_APPLE_PAY_AE_en> [image:
> android icon]
> <https://play.google.com/store/apps/details?id=com.landmarkgroup.centrepointstores&referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_partial_cancellation_APPLE_PAY_AE_en>
> iPhone
> <https://itunes.apple.com/ae/app/id1161310479f?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_partial_cancellation_APPLE_PAY_AE_en>
> Android
> <https://play.google.com/store/apps/details?id=com.landmarkgroup.centrepointstores&referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_partial_cancellation_APPLE_PAY_AE_en>
> 
> Babyshop
> <https://www.babyshopstores.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_partial_cancellation_APPLE_PAY_AE_en>
> Lifestyle
> <https://www.lifestyleshops.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_partial_cancellation_APPLE_PAY_AE_en>
> Splash
> <https://www.splashfashions.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_partial_cancellation_APPLE_PAY_AE_en> Shoe
> Mart
> <https://www.shoemartstores.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_partial_cancellation_APPLE_PAY_AE_en>
> Offers
> <https://www.centrepointstores.com/ae/en/offers?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_partial_cancellation_APPLE_PAY_AE_en>
> Clearance
> <https://www.centrepointstores.com/ae/en/search?q=badge.title.en%3AClearance&clr=true%26utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_partial_cancellation_APPLE_PAY_AE_en>
>
> Sorry, we had to cancel part of your order.
>
> Hi Hema Panchal, unfortunately we had to remove some items from your Order
> 9513288741
> <https://www.centrepointstores.com/ae/en/my-account/order/9513288741?utm_source=hybris&utm_medium=email&utm_campaign=internal_partial_cancellation_APPLE_PAY_AE_en>.
>
>
> Here’s how your refund works:
>
> Cancelled Items
>
> Item
>
> Description
>
> Total Price
>
> <https://www.centrepointstores.com/ae/en/p/163863913?utm_source=hybris&utm_medium=email&utm_campaign=internal_partial_cancellation_APPLE_PAY_AE_en>
> SHOEMART
> Duchini Men's Solid Slip-On Moccasins
> Color: Black
> Size: 42
> Quantity: 1 AED 149
>
> *TOTAL:* *AED 149*
> *Total Refund Amount* *AED 149*
> Items that are cancelled or refunded are not eligible for Shukrans.
> Your refund:
> *AED 0.84* will be refunded to My Credit.
> Refunds for any Shukrans, Gift Cards or Return Vouchers you've spent will
> also be credited to your My Credit balance.
> To learn more about how My Credit works, take a look at our Help Centre.
> <https://help.centrepointstores.com/hc/en-us/sections/115000718374-Returns-Policy>
> 
> Need help? Get in touch
>
>  <[email-masked]?Body=Contacted>
>
> *Write us an email now*, we'll get back to you as fast as we can.
>  <https://www.facebook.com/CentrepointME>
>
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>  <https://twitter.com/centrepointme>
>
> Reach out in 140 characters! We are *@centrepointme*.
>
> *Call us on 800-MYCP (800-6927).*
> 7 days a week, 24 hours a day
> 
> © 2021 Retail World Limited
> Privacy Policy
> <https://www.centrepointstores.com/ae/en/privacypolicy?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_partial_cancellation_APPLE_PAY_AE_en>
> | Terms & Conditions
> <https://www.centrepointstores.com/ae/en/termsandconditions?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_partial_cancellation_APPLE_PAY_AE_en>
>
-- 
Thanks & regards,
Hema.

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3385822