Subject: Ticket Assigned - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 24 Nov 2021 16:49:15 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Returns I have two orders for refund 
Its been almost two months now for order number 7306464394 i have never seen a refund that takes two months, so please refund it during this week!!! And please i want to talk to a manager because the customer service sucks never helped 
I want a reply with a solution

And for order number 7307444801 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3449244