Subject: New Reply Received - Payment faild
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 23 Nov 2021 18:05:07 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Payment faild  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
same issue... </div>
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thanks <img style="max-width:100%" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI4MDU2NzY0OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Tb_WYHd9U3tbU4XHU-gXbhRrhSPkdtiLpHKfKjTYmaM"><br>
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<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, November 23, 2021 7:52 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#3436441] - Payment faild
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<div dir="ltr">Hi Mostafa,</div>
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Thank you for contacting us.<br>
<br>
We are truly sorry to hear that you are facing issues with your visa card and can't proceed to the payment section. This is surely not the experience we want our customers to have when they shop with us.<br>
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We would suggest you to update the application to its latest version.<br>
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If the issue persists, we request you to provide us with some screenshots of the issue you are facing with the cart so we can further assist you. <br>
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Please be assured, as we have a special team which works on issues like these. We will forward your issue and screenshots to our team and they will surely get it fixed for you.<br>
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We can understand that this must be really annoying and frustrating for you but be assured we would surely get it sorted to make your shopping experience better.<br>
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Feel free to get in touch with us for further assistance.<br>
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Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br>
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Your friends,<br>
The Support Team </div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3436441