Subject: RE: Drop pament UAE #3337440
From: Akshay Berry <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Samer Salmeh <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Mon, 22 Nov 2021 08:51:42 +0000

@Apoorv Joshi<mailto:[email-masked]>,

Provide more details.

Date of transaction
Card number

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]>
Sent: Sunday, November 21, 2021 10:40 PM
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Samer Salmeh <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Manish Kumar <[email-masked]>
Subject: RE: Drop pament UAE #3337440

@Akshay Berry<mailto:[email-masked]>

FYA

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 19, 2021 5:14 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop pament UAE #3337440

External email sender, please take precaution.
Hi Team,

Please assist to check regarding the below drop payment.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 19, 2021 6:38:37 PM
Subject: Drop pament UAE #3337440

Dear team,

The customer was debited  for her online order 2 times even though no order is showing in the order history.

Customer Email ID: [email-masked]<mailto:[email-masked]>
Ticket ID: 3337440

Authorization code/card number:
Time 12:04 - 068280
Time 12:06 - 336701
​
Amount : AED 464.1

Please do the needed action.

Regards,
Samer

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