Subject: New Reply Received - Why was my item canceled
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Nov 2021 15:18:00 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Why was my item canceled  Ticket comment <div><div dir="auto">Ok thank you. I just received my order today and would like to return the dress because it does not fit me. How do I return this item? </div></div>
<div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Nov 20, 2021 at 9:51 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Rachel,<br><br>Thank you for getting in touch with us.<br><br>With reference to order no #6367311143<br><br>We truly apologise for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br><br>During quality check we found out that 1 item(Phalaenopsis Arrangement with Vase - 19 cms) was not in a good condition to be sold and it was the last of its stock hence we took it out of your order and refunded you for them.<br><br>We will not be happy either if you receive bad items in your order, this is the reason why the item was cancelled and you received a notification regarding the same item.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your Friends,<br>The Support Team</div></div></div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3403319