Subject: New Reply Received - Request for return
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 20 Nov 2021 12:02:01 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Request for return   Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
Hi , <br>
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<div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
This amount for one item and I return 2 items, <br>
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And I have call the driver he said already return to MAX W/H.<br>
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<div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
Even the amount for 124.58 should be SR140,<br>
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Below driver No who collect the return <br>
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+966551018640<br>
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<div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
Thanks. </div>
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<div id="ms-outlook-mobile-signature">احصل على <a href="https://aka.ms/AAb9ysg" rel="noreferrer">Outlook for Android</a>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, November 18, 2021 3:40:32 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#3359299] - Request for return
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<div dir="ltr">Hi Hussam,</div>
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<div>Thank you for reaching out to us.</div>
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We apologize for the inconvenience that has happened.</div>
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Regarding the order: 6359282521, Please note that the refund has been processed successfully from our side for the amount (<span dir="ltr" style="white-space:pre"> </span>SAR 124.58) on 15/11/2021, however, due to some concerns with the payment vendor, the
 refund has been rejected.</div>
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Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 14-28 days.</div>
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<div>Feel free to reach out to us for any further assistance.</div>
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<br>
Your Friends</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3359299