Subject: New Reply Received - Rate Difference during checkout
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 19 Nov 2021 14:00:34 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Rate Difference during checkout  Ticket comment <div dir="auto">Hello,<div dir="auto"><br></div>
<div dir="auto">Please be informed that your clarification is incorrect. I was been told by your team over telecommunication that BD.5.000 voucher is been proceed to fix the issue.  However your this email disappointed. </div>
<div dir="auto">Please be learn that your promotion was on sale plus buy one get one. Please find the attachment. Which clearly say the price for one blazer is BD.7.000 not BD.14.000. Moreover to it your promo for that blazer was buy one get one.</div>
<div dir="auto"><br></div>
<div dir="auto">Please find attached image for my reference.</div>
<div dir="auto"><br></div>
<div dir="auto">Well you have given your explanation. I will deal it in other way by asking justice from consumer protection law forum.</div>
<div dir="auto"><br></div>
<div dir="auto">Thank you</div>
<div dir="auto">Raja Ganesh</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 19 Nov 2021, 3:56 pm Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Ganesh,</div>
<div><br></div>
<div dir="ltr">Thank you for your prompt response.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We have checked your order again with the tech team and the Buy 1 Get 1 offer has been correctly applied in your order - 7311722763. You have purchased two blazers and both have a value of BHD 14. </div>
<div dir="ltr"><br></div>
<div dir="ltr">The total value of the order should have been BHD 28 however, you have been charged only BHD 14 which is only for a single item. The other item is free of cost. As mentioned in our first email when you purchase in Buy 1 Get 1 you have to add two items of the same value or different value. If the items are of the same value you will be charged for only one item.<br><br>The cart divides the total value between the both items equally so when you return any one of the item you will receive half of the value of your order as a refund. If not, then no value will be refunded when returning. This is the reason why you are seeing BHD 7 divided among both items in your invoice. Please find attached the screenshot for the same showing the original value of both items before offer being applied under "Base Price".</div>
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<div dir="ltr">We hope this clarifies and have a great day! Stay Safe!</div>
<div dir="ltr"><br></div>
<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team</div>
<div dir="ltr"><br></div>
<div dir="ltr">​<br>
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Attachments :
1. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043279397739'>Screenshot_20211108-181301_Max.jpg</a><br />2. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043279397740'>Screenshot_20211108-235210_Max.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3334361