Subject: New Reply Received - لم تصل
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 18 Nov 2021 13:29:51 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  لم تصل  Ticket comment <div dir="ltr">Dear Akshay,<div><br></div>
<div>Kindly note the order has been exported to be returned due to aging.</div>
<div><br></div>
<div>BR.  <br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Nov 18, 2021 at 5:25 PM Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div class="MsoNormal">Hi <a id="gmail-m_-7435507302899382744OWAAMC69DC14C0022497A9B670E4D05641B90" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style="font-family:Calibri,sans-serif;text-decoration:none">@Jamal Sabbah</span></a>
<a id="gmail-m_-7435507302899382744OWAAM2472ABEB3B324FDA8BCC89E242CF93BE" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style="font-family:Calibri,sans-serif;text-decoration:none">@AbdulKareem Hassan</span></a>,<u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Reminder for the delivery. <u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Order ID: 6362793307<u></u><u></u>
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<div class="MsoNormal">Tracking ID: SD003451961<u></u><u></u>
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<div class="MsoNormal">Customer contact : <b>0555775888</b><u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Regards,<u></u><u></u>
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<div class="MsoNormal"><b><span style="font-size:12pt">Akshay Berry<u></u><u></u></span></b></div>
<div class="MsoNormal"><span style="font-size:10pt">Email: <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style="color:windowtext">[email-masked]</span></a><u></u><u></u></span></div>
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<span style="font-size:10pt">T: +971 4 5172125</span><u></u><u></u>
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<u></u> <u></u>
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<b>From:</b> Shipa Delivery Support (<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>) &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, November 18, 2021 3:50 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#3326020] - لم تصل<u></u><u></u>
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<u></u> <u></u>
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<b><i><span style="font-size:13.5pt;font-family:Verdana,sans-serif;color:indianred">External email sender, please take precaution.</span></i></b><span style="font-size:10pt;font-family:Verdana,sans-serif;color:indianred"><u></u><u></u></span>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Verdana,sans-serif">Dear Team,  <br>
<br>
Kindly note the order has been exported to be returned due to aging. <br>
<br>
Best regards,  <u></u><u></u></span></div>
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<span class="gmail-m_-7435507302899382744labelnamesf"><span style="font-size:10pt;font-family:Verdana,sans-serif">Sajeda Alghneimin
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<span class="gmail-m_-7435507302899382744labeltitlesf">Customer Care</span><br>
</span><a href="https://www.shipa.com/" target="_blank" rel="noreferrer"><span style="font-size:10pt;font-family:Verdana,sans-serif;border:1pt solid windowtext;padding:0in;text-decoration:none"><img width="160" height="160" style="width: 1.6666in; height: 1.6666in" id="gmail-m_-7435507302899382744Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI3ODk4NjI1NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.QAXJdjY5JX0Z1ymLEoyGeQjiTEpe3wwqrLIVp8S3b9E" alt="Image removed by sender."></span></a><span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
<strong><span style="font-family:Verdana,sans-serif">M:</span></strong><span class="gmail-m_-7435507302899382744labelnormal"> 800 SHIPA</span><br>
<span class="gmail-m_-7435507302899382744labelnormal"><a href="https://www.shipa.com" target="_blank" rel="noreferrer"><span style="color:rgb(242,102,65);text-decoration:none">www.shipa.com</span></a>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Verdana,sans-serif"> 
<u></u><u></u></span></div>
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<strong><span style="font-size:10pt;font-family:Verdana,sans-serif">From:
</span></strong><span style="font-size:10pt;font-family:Verdana,sans-serif">CST000000006 Shipa Customer &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style="font-family:Verdana,sans-serif">Sent: </span></strong>18/11/2021 2:28 PM GMT+03:00<br>
<strong><span style="font-family:Verdana,sans-serif">To: </span></strong><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<strong><span style="font-family:Verdana,sans-serif">Cc: </span></strong><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<strong><span style="font-family:Verdana,sans-serif">Subject: </span></strong>Fwd: [#3326020] -
</span><span style="font-size:10pt;font-family:Arial,sans-serif">لم</span><span style="font-size:10pt;font-family:Verdana,sans-serif">
</span><span style="font-size:10pt;font-family:Arial,sans-serif">تصل</span><span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
</span><span style="font-size:10pt;font-family:Verdana,sans-serif"> </span><span style="font-size:10pt;font-family:Verdana,sans-serif">
<u></u><u></u></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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<strong><span style="font-family:-apple-system">Reminder</span></strong><br>
<br>
Problem Statement: Late delivery<br>
Order Date : Oct 30, 2021<br>
Order ID: 6362793307<br>
Tracking ID: SD003451961<br>
Customer contact : +966555775888<br>
Assistance Required: Need urgent delivery<br>
<br>
Issue Description: The order was shipped on 11/2/21 but still not delivered to customer.<br>
<br>
Please deliver the order on priority.<br>
<br>
Regards,<br>
Samer<u></u><u></u></span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">تشغيل الأحد, 14 نوفمبر في 10:16 ص
<span class="gmail-m_-7435507302899382744separator">, Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; كتب: </span><u></u><u></u></span></div>
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<span class="gmail-m_-7435507302899382744separator"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></span><span style="font-size:10.5pt;font-family:-apple-system"><br>
<br>
<span class="gmail-m_-7435507302899382744separator">Reminder</span><br>
<br>
<span class="gmail-m_-7435507302899382744separator">Problem Statement: Late delivery</span><br>
<span class="gmail-m_-7435507302899382744separator">Order Date : Oct 30, 2021</span><br>
<span class="gmail-m_-7435507302899382744separator">Order ID: 6362793307</span><br>
<span class="gmail-m_-7435507302899382744separator">Tracking ID: SD003451961</span><br>
<span class="gmail-m_-7435507302899382744separator">Customer contact : +966555775888</span><br>
<span class="gmail-m_-7435507302899382744separator">Assistance Required: Need urgent delivery</span><br>
<br>
<span class="gmail-m_-7435507302899382744separator">Issue Description: The order was shipped on 11/2/21 but still not delivered to customer.</span><br>
<br>
<span class="gmail-m_-7435507302899382744separator">Please deliver the order on priority.</span><br>
<br>
<span class="gmail-m_-7435507302899382744separator">Regards,</span><br>
<span class="gmail-m_-7435507302899382744separator">ASALAH</span><u></u><u></u></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"> <u></u><u></u></span></div>
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</span><span style="font-size:1pt;font-family:fdtktid;color:white">3326020:1125156</span><span style="font-size:10.5pt;font-family:-apple-system"><u></u><u></u></span>
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<span style="font-size:10pt;font-family:Verdana,sans-serif;border:1pt solid windowtext;padding:0in"><img width="1" height="1" style="width: 0.0083in; height: 0.0083in" id="gmail-m_-7435507302899382744Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI3ODk4NjI1NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.QAXJdjY5JX0Z1ymLEoyGeQjiTEpe3wwqrLIVp8S3b9E" alt="Image removed by sender."></span><span style="font-size:10pt;font-family:Verdana,sans-serif"><u></u><u></u></span>
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<br><div><br></div>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr">
<span style="font-family:Arial;font-size:medium;color:rgb(6,31,221);width:290px;vertical-align:top;font-weight:bold">Jamal Sabbah</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;font-size:10pt;color:rgb(6,31,221);width:290px;vertical-align:top">Customer Service</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style='font-family:"Times New Roman";font-size:medium' target="_blank" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-delivery-sig.png" width="200"></a><span style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'></span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><strong>M:</strong> +962796227351</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><strong>O:</strong> 80074472</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="mailto:[email-masked]" style="color:rgb(6,31,221)" target="_blank" rel="noreferrer">[email-masked]</a></span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style="color:rgb(6,31,221)" target="_blank" rel="noreferrer">shipa.com/delivery</a></span><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3326020