Subject: Ticket Assigned - Re: Return items have not been picked by the courier
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 17 Nov 2021 08:58:06 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Re: Return items have not been picked by the courier  Good evening 
There are  two items for return in this order, which I requested on Sunday. Yesterday some courier asked for the location on wats app , to come and pick up the items, but no one came or called yesterday and today, neither did they answer my call .Please follow up with your pick up courier and advise, thanks.

Thanks and kind regards, Dr. Rakhshanda Asghar c/o Dr. Asghar Nazeer, Medical Epidemiologist, Johns Hopkins Aramco Healthcare, P.O. Box 700, Saudi Aramco Mail Center, Dhahran 31311, Saudi Arabia 

> On 14 Nov 2021, at 6:47 PM, Splash Fashions <[email-masked]> wrote:
> 
> 
> Here’s what you need to do next.
> 
> 
> Download our apps now
>  	 
> iPhone	Android
> 
> Women Men Offers Clearance
> We’ve received your return request.
> Hi Asghar Nazeer, thank you for getting in touch with us. Here’s how your return 1001583130 for order 6366045393 will work.
> Our delivery partner will pick up your return in around 2-5 business days.
> Order Details
> Item
> Description
> Total Price
> 
> SPLASH
> Plain Top with Flounce Sleeves and Frill Detail
> Color: Black
> Size: 16
> Quantity: 1
> SAR 25
>  	
> Total	SAR 25
> 	
> 1. Box up your return
> Please include the invoice, price tags and any warranty information.
> 	
> 2. Hand over your return
> Our delivery partner will pick it up from your doorstep.
> 	
> 3. Receive your refund
> This will be issued after we receive your products in our warehouse and conduct a quality check.
> Here's how your refund works:
> If you’ve paid by Cash on Delivery, your refund will be credited to your My Credit balance under your account.
> Refunds to your Credit Card or Debit Card may take 7-14 business days to process.
> Refunds for any Shukrans, Gift Cards or Return Vouchers you've spent will also be credited to your My Credit balance.
> 
> Need help? Get in touch
>  	
> Write us an email now, we'll get back to you as fast as we can.
>  	
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>  	
> Reach out in 140 characters! We are @SplashFashions.
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> Call us on 800-111-10CP (800-1111027). 
> 7 days a week, 24 hours a day
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 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3381369