Subject: New Reply Received - Missing products from order 6365751698
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 16 Nov 2021 07:33:09 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Missing products from order 6365751698  Ticket comment <div dir="auto">Hi,<div dir="auto"><br></div>
<div dir="auto">Thank you for your reply.</div>
<div dir="auto"><br></div>
<div dir="auto">Yes, the return was adviced by your call support team. She said it was a fault from the warehouse and incase of missing items, you do not send the missing item back but instead I have to return the product instead.</div>
<div dir="auto"><br></div>
<div dir="auto">May I know how did the item go missing when it clearly was mentioned as a set?</div>
<div dir="auto"><br></div>
<div dir="auto">Regards,</div>
<div dir="auto">Wasilah </div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 16 Nov 2021, 6:33 am Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Wasilah,<br><br>Thank you for shopping with us.<br><br>We sincerely apologies for the inconvenience caused to you.</div>
<div dir="ltr">​<br>
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<div dir="ltr">After checking and investigating your order information we can see that the return request has been successfully raised on 15/11/2021, and our courier team will get in touch with you to collect the item and it will take 2-5 bussiness days.<br><br>Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3371831