Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 06 Nov 2021 11:55:48 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr">
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This is not acceptable! It has been a month now since the items were returned and i am still receiving vague replies from you! Also note that there are TWO ORDERS THAT NEED TO BE REFUNDED! Order Reference Numbers: 6352144841 and 6351567156. RETURN MY MONEY
 TO ME!! It should already have been returned by maximum 2 weeks ago! <br>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, November 6, 2021 2:11:02 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#3320065] - Returns
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<div dir="ltr">Hi Imaan,</div>
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<div>Thank you for reaching out to us.</div>
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We apologize for the inconvenience that has happened.</div>
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Regarding the order: 6351567156, Please note that the refund has been processed successfully from our side for the amount (131.1 SAR), however due to some concerns with the payment vendor, the refund has been rejected.</div>
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Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 14-28 days.</div>
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<div>Feel free to reach out to us for any further assistance.</div>
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Your Friends</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3320065