Subject: Re: LSM Quality score - Sept. & Oct 2021
From: Shakeeb Arsalan <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Samer Salmeh <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Malik Ismail <[email-masked]>, Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Wed, 27 Oct 2021 07:41:16 -0700 (MST)

Hi Imran, 

Thanx for sharing the scores, 

All the points have been noted, 

Will do the needful and keep you posted. 

Regards 
Shakeeb 

From: "Mohd Imran" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Samer Salmeh" <[email-masked]> 
Cc: "Mustehsan Siddiqui" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Saurabh Dadu" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Sent: Wednesday, October 27, 2021 7:54:08 PM 
Subject: LSM Quality score - Sept. & Oct 2021 

Hi Team, 

Please find below QA final scores for month of Sep’ & Oct’21, and points discussed in last callibration. 

    * Agent should be focused on our basic parameters as in syntax, grammatical error, apology and disposition in order to achieve maximum scores. 
    * Kindly arrange a quality refresher session with agents twice a month. 
    * Repeated and unwanted responses needs to controlled. 
    * Also share a documented and verbal feedbacks to the agents scoring fatal and are below benchmark. 

	

LSM India 	

September 	

October 		

LSM KSA 	

September 	

October 

Agnet name 	

Score 	

Score 		

Agnet name 	

Score 	

Score 

Elharith 	

98% 	

94% 		

Alanoud 	

99% 	

- 

Murshed 	

97% 	

97% 		

Fatima 	

91% 	

93% 

Nikhil 	

96% 	

96% 		

Hessah 	

91% 	

- 

Yasser 	

95% 	

- 		

Haneen 	

- 	

95% 

Fahim 	

95% 	

- 		

Shaha 	

90% 	

- 

MBS 	

95% 	

96% 		

Reem 	

90% 	

87% 

Atef 	

94% 	

96% 		

Abdulmonem 	

89% 	

- 

Hokan 	

94% 	

96% 		

Modhi 	

88% 	

91% 

Omer 	

94% 	

94% 		

Mariam 	

87% 	

89% 

Sohaib 	

94% 	

94% 		

Maha 	

- 	

94% 

Ziena 	

94% 	

96% 		

Saud 	

87% 	

92% 

Shivani Rani 	

94% 	

- 		

Khadija 	

85% 	

- 

Ebrahim 	

93% 	

94% 		

Assala 	

84% 	

84% 

Nitesh Singh 	

93% 	

- 		

Hassan 	

84% 	

86% 

Abdulqader 	

92% 	

94% 		

Rashid 	

78% 	

87% 

Aya 	

90% 	

95% 		

Zain 	

76% 	

64% 

Mais 	

89% 	

86% 		

Saleh 	

63% 	

- 

Mazim 	

89% 	

92% 		

Nasser 	

- 	

76% 

Bahashwan 	

88% 	

90% 		

Grand Total 	

85% 	

87% 

Prince 	

88% 	

93% 				

Elbdari 	

88% 	

90% 				

Alsharif 	

88% 	

- 				

Loujain 	

87% 	

- 				

Mazen 	

85% 	

79% 				

Mayar 	

84% 	

87% 				

Humera 	

79% 	

87% 				

Abhishek Sisodia 	

77% 	

- 				

Abhishek Bargaonkar 	

74% 	

- 				

Divyanshu 	

73% 	

95% 				

Rahul 	

71% 	

90% 				

Rehan Khan 	

67% 	

- 				

Grand Total 	

88% 	

92% 				

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

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