Subject: LSM Quality score - Sept. & Oct 2021
From: Mohd Imran <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Samer Salmeh <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>, Malik Ismail <[email-masked]>, Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Wed, 27 Oct 2021 14:24:08 +0000

Hi Team,

Please find below QA final scores for month of Sep' & Oct'21, and points discussed in last callibration.

  *   Agent should be focused on our basic parameters as in syntax, grammatical error, apology and disposition in order to achieve maximum scores.
  *   Kindly arrange a quality refresher session with agents twice a month.
  *   Repeated and unwanted responses needs to controlled.
  *   Also share a documented and verbal feedbacks to the agents scoring fatal and are below benchmark.

LSM India
September
October
LSM KSA
September
October
Agnet name
Score
Score
Agnet name
Score
Score
Elharith
98%
94%
Alanoud
99%
-
Murshed
97%
97%
Fatima
91%
93%
Nikhil
96%
96%
Hessah
91%
-
Yasser
95%
-
Haneen
-
95%
Fahim
95%
-
Shaha
90%
-
MBS
95%
96%
Reem
90%
87%
Atef
94%
96%
Abdulmonem
89%
-
Hokan
94%
96%
Modhi
88%
91%
Omer
94%
94%
Mariam
87%
89%
Sohaib
94%
94%
Maha
-
94%
Ziena
94%
96%
Saud
87%
92%
Shivani Rani
94%
-
Khadija
85%
-
Ebrahim
93%
94%
Assala
84%
84%
Nitesh Singh
93%
-
Hassan
84%
86%
Abdulqader
92%
94%
Rashid
78%
87%
Aya
90%
95%
Zain
76%
64%
Mais
89%
86%
Saleh
63%
-
Mazim
89%
92%
Nasser
-
76%
Bahashwan
88%
90%
Grand Total
85%
87%
Prince
88%
93%
Elbdari
88%
90%
Alsharif
88%
-
Loujain
87%
-
Mazen
85%
79%
Mayar
84%
87%
Humera
79%
87%
Abhishek Sisodia
77%
-
Abhishek Bargaonkar
74%
-
Divyanshu
73%
95%
Rahul
71%
90%
Rehan Khan
67%
-
Grand Total
88%
92%

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com