Subject: RE: Return Approval - 8279937691
From: Tejinder Singh <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Murugapandian Mani <[email-masked]>
Cc: Mohamed Shabaz Khan <[email-masked]>, Jessie Caparas <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Samer Salmeh <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Thu, 23 Sep 2021 05:15:53 +0000

Hi @Apoorv Joshi<mailto:[email-masked]>

As per inspection team there was no issue with the bed but due to change of mind customer wants to return the product.

Regards,
Tejinder Singh.

From: Apoorv Joshi
Sent: Tuesday, September 21, 2021 11:41 AM
To: Murugapandian Mani <[email-masked]>; Tejinder Singh <[email-masked]>
Cc: Mohamed Shabaz Khan <[email-masked]>; Jessie Caparas <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Samer Salmeh <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: Re: Return Approval - 8279937691

External email sender, please take precaution.
Dear Tejinder,

Please advise if any update on the below.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "murugapandian mani" <[email-masked]<mailto:[email-masked]>>
To: "Mohamed Shabaz Khan" <[email-masked]<mailto:[email-masked]>>, "tejinder singh" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 13, 2021 5:27:34 PM
Subject: RE: Return Approval - 8279937691

Dear Tejinder

Pls arrange the schedule and update the feedback here.

Regards/Mani

From: Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 13, 2021 8:47 AM
To: Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Return Approval - 8279937691

Hi @Tejinder Singh<mailto:[email-masked]>/ @Murugapandian Mani<mailto:[email-masked]>

Please update.

Thanks and Regards,
Mohamed Shabaz Khan
Ext. No: 5344

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 12, 2021 3:49 PM
To: Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Return Approval - 8279937691

External email sender, please take precaution.
Hi Shabaz,

Kindly check if there is any update for the same. Thank you for your help!

Regards,
Apoorv.
________________________________
From: "Mohamed Shabaz Khan" <[email-masked]<mailto:[email-masked]>>
To: "tejinder singh" <[email-masked]<mailto:[email-masked]>>, "murugapandian mani" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 8 September, 2021 12:30:26
Subject: RE: Return Approval - 8279937691

Hi @Tejinder Singh<mailto:[email-masked]>/ @Murugapandian Mani<mailto:[email-masked]>

Please check and update, as per the customer the bed has a manufacturing fault, the bed makes loud noises when sleeping on it and is not stable even after fixing.

Thanks and Regards,
Mohamed Shabaz Khan
Ext. No: 5344

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 6, 2021 3:20 PM
To: Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Return Approval - 8279937691

External email sender, please take precaution.
Dear Shabaz,

We have heard back from the customer and the customer is saying that when she called in the beginning for this order, she informed that the mattress dimension does not fit the bed dimension and that is why she returned the mattress and she wants to return the bed as well because as per the customer the bed has a manufacturing fault - as per customer the bed makes loud noises when sleeping on it and is not stable even after fixing.

Customer is also saying that the bed is taking most her living space and she does not want to keep the item as she never knew the item was non returnable. We have already updated the customer on the return policy and have pushed them back multiple times. The customer still insist she wish to return the bed.

Please advise further and help us to close this case. Appreciate your assistance here.

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Mohamed Shabaz Khan" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "tejinder singh" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 2, 2021 12:21:42 PM
Subject: Re: Return Approval - 8279937691

Dear Shabaz,

We will check with the customer and will update you on the same.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohamed Shabaz Khan" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "tejinder singh" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 2, 2021 11:55:45 AM
Subject: RE: Return Approval - 8279937691

Hi Apoorv/ Jessie,

As per the team the dimension on the website is correct. Please confirm with the customer the exact issue as the bed is already fixed.

Thanks and Regards,
Mohamed Shabaz Khan
Ext. No: 5344

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 1, 2021 4:23 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Return Approval - 8279937691

External email sender, please take precaution.
Hi Jessie,

Kindly advise further on the below, attached email which have been shared for reference.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "tejinder singh" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mohamed Shabaz Khan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 31, 2021 5:57:49 PM
Subject: RE: Return Approval - 8279937691

@Jessie Caparas<mailto:[email-masked]>

Attached mail for your reference:

Regards,
Tejinder Singh.

From: Jessie Caparas
Sent: Tuesday, August 31, 2021 10:51 AM
To: Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Harshit Luthra <[email-masked]<mailto:[email-masked]>>
Subject: RE: Return Approval - 8279937691
Importance: High

@Tejinder Singh<mailto:[email-masked]>

Can you please confirm this claim?

Customer says the size of the bed is wrong.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 31, 2021 11:36 AM
To: Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Harshit Luthra <[email-masked]<mailto:[email-masked]>>
Subject: RE: Return Approval - 8279937691

Hi @Mohamed Shabaz Khan<mailto:[email-masked]>

Item:  161925408 - - Skye Extendible Bed - 90x140-200 cm

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 31, 2021 11:25 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Harshit Luthra <[email-masked]<mailto:[email-masked]>>
Subject: RE: Return Approval - 8279937691

Hi Jessie,

Please share the dimension of the Bed received by the customer.

Thanks and Regards,
Mohamed Shabaz Khan
Ext. No: 5344

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 28, 2021 9:17 AM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Harshit Luthra <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Return Approval - 8279937691

Hi @Harshit Luthra<mailto:[email-masked]> @Mohamed Shabaz Khan<mailto:[email-masked]>

Can we take the item back?

It was delivered August 3rd  and item price is KWD 54.37

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 27, 2021 1:47 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Return Approval - 8279937691

External email sender, please take precaution.
Hi Jessie,

Please advise on the below return approval.

Thank you for your help.

Regards,
Manish

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 27, 2021 2:50:07 PM
Subject: Return Approval - 8279937691

Hi Team,

Problem Statement:  WWD ITEM returns
Order number: 8279937691
Item:  161925408 - - Skye Extendible Bed - 90x140-200 cm
Order Date: July 19, 2021
Delivery Date: Aug 03, 2021

Issue Description: The customer complains that the bed reached him with the incorrect size and that the size he received was different from the one in the application. The customer wishes to return the bed as well. The mattress has been taken back at the same time and the bed is fixed.

Case Description: The WH team has taken back the mattress and fixed the bed. The WH team needs approval to accept a return for the item under the child ticket id 2983258.

Customer History: The customer is with us since Nov 2020 and have completed 10 transactions with us.

Kindly provide an approval for the returns.

Regards,
Nikhil.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Ctejinder.singh%40landmarkgroup.com%7C3d7d4058205d45f5b7d208d97cdb9a71%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637678104911082203%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=pLB4aI9X7Se3WYljsAIc4AYTiJFzTGzCIHFRGmWSq6Y%3D&reserved=0>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Ctejinder.singh%40landmarkgroup.com%7C3d7d4058205d45f5b7d208d97cdb9a71%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637678104911102112%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=U71MshVCAB9EMIJ1xDgi0l1AO8IuNpSI%2FCZuigNDGvo%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com