Subject: Re: LSM quality report (Aug' 21)
From: Shakeeb Arsalan <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Samer Salmeh <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Malik Ismail <[email-masked]>, Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Thu, 9 Sep 2021 07:46:35 -0700 (MST)

Hi Imran, 

Thanks for sharing the Scores with us. 

The same will be cascaded to the Agents. 

Regards 
Shakeeb 

From: "Mohd Imran" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Samer Salmeh" <[email-masked]> 
Cc: "Mustehsan Siddiqui" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Saurabh Dadu" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Sent: Wednesday, September 8, 2021 7:32:18 PM 
Subject: LSM quality report (Aug' 21) 

Hi Team, 

Please find below QA score for month of Aug’21, and points discussed in callibration. 

    * Adherence to disposition need to be done, and it should be as per project, product and concern. 
    * Grammatical, punctuation and syntax error should be avoided. 
    * Do share a verbal and documented feedback with the agents who scored fatal and for below benchmark as well. 

	

Agent name 	

QA score 

MBS 	

98% 

Nikhil 	

97% 

Murshed 	

96% 

Yasser 	

96% 

Hokan 	

95% 

Elharith 	

95% 

Omer 	

95% 

Loujain 	

95% 

Ziena 	

95% 

Abdulqader 	

94% 

Aya 	

94% 

Fahim 	

94% 

Ebrahim 	

94% 

Sohaib 	

94% 

Mayar 	

92% 

Mazim 	

92% 

Hamza 	

92% 

Almustafa 	

89% 

Divyanshu 	

87% 

Hamood 	

87% 

Mazen 	

87% 

Alsharif 	

87% 

Prince 	

86% 

Bahashwan 	

86% 

Atef 	

84% 

Elbdari 	

83% 

Rahul 	

82% 

Humera 	

81% 

Grand Total 	

91% 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com