Subject: LSM quality report (Aug' 21)
From: Mohd Imran <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Samer Salmeh <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>, Malik Ismail <[email-masked]>, Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Wed, 8 Sep 2021 14:02:18 +0000

Hi Team,

Please find below QA score for month of Aug'21, and points discussed in callibration.

  *   Adherence to disposition need to be done, and it should be as per project, product and concern.
  *   Grammatical, punctuation and syntax error should be avoided.
  *   Do share a verbal and documented feedback with the agents who scored fatal and for below benchmark as well.

Agent name
QA score
MBS
98%
Nikhil
97%
Murshed
96%
Yasser
96%
Hokan
95%
Elharith
95%
Omer
95%
Loujain
95%
Ziena
95%
Abdulqader
94%
Aya
94%
Fahim
94%
Ebrahim
94%
Sohaib
94%
Mayar
92%
Mazim
92%
Hamza
92%
Almustafa
89%
Divyanshu
87%
Hamood
87%
Mazen
87%
Alsharif
87%
Prince
86%
Bahashwan
86%
Atef
84%
Elbdari
83%
Rahul
82%
Humera
81%
Grand Total
91%

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

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