Subject: RE: Return Approval - 8279937691
From: Mohamed Shabaz Khan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Samer Salmeh <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>, Harshit Luthra <[email-masked]>
Date: Tue, 31 Aug 2021 07:25:14 +0000

Hi Jessie,

Please share the dimension of the Bed received by the customer.

Thanks and Regards,
Mohamed Shabaz Khan
Ext. No: 5344

From: Jessie Caparas <[email-masked]>
Sent: Saturday, August 28, 2021 9:17 AM
To: Manish Kumar <[email-masked]>; Harshit Luthra <[email-masked]>; Mohamed Shabaz Khan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Samer Salmeh <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: RE: Return Approval - 8279937691

Hi @Harshit Luthra<mailto:[email-masked]> @Mohamed Shabaz Khan<mailto:[email-masked]>

Can we take the item back?

It was delivered August 3rd  and item price is KWD 54.37

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 27, 2021 1:47 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Return Approval - 8279937691

External email sender, please take precaution.
Hi Jessie,

Please advise on the below return approval.

Thank you for your help.

Regards,
Manish

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 27, 2021 2:50:07 PM
Subject: Return Approval - 8279937691

Hi Team,

Problem Statement:  WWD ITEM returns
Order number: 8279937691
Item:  161925408 - - Skye Extendible Bed - 90x140-200 cm
Order Date: July 19, 2021
Delivery Date: Aug 03, 2021

Issue Description: The customer complains that the bed reached him with the incorrect size and that the size he received was different from the one in the application. The customer wishes to return the bed as well. The mattress has been taken back at the same time and the bed is fixed.

Case Description: The WH team has taken back the mattress and fixed the bed. The WH team needs approval to accept a return for the item under the child ticket id 2983258.

Customer History: The customer is with us since Nov 2020 and have completed 10 transactions with us.

Kindly provide an approval for the returns.

Regards,
Nikhil.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com