Subject: Re: Return Approval - 8279937691
From: Apoorv Joshi <[email-masked]>
To: Harshit Luthra <[email-masked]>, Mohamed Shabaz Khan <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Samer Salmeh <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Mon, 30 Aug 2021 03:53:08 -0700 (MST)

Dear harshit/Shabaz, 

Kindly advise if an approval on the below can be given. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "Harshit Luthra" <[email-masked]>, "Mohamed Shabaz Khan" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Samer Salmeh" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Saturday, August 28, 2021 10:47:14 AM 
Subject: RE: Return Approval - 8279937691 

Hi [ mailto:[email-masked] | 
@Harshit Luthra ] [ mailto:[email-masked] | 
@Mohamed Shabaz Khan ] 

Can we take the item back? 

It was delivered August 3 rd and item price is KWD 54.37 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Manish Kumar <[email-masked]> 
Sent: Friday, August 27, 2021 1:47 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Samer Salmeh <[email-masked]>; Nikhil Bishnoi <[email-masked]> 
Subject: Re: Return Approval - 8279937691 

External email sender, please take precaution. 

Hi Jessie, 

Please advise on the below return approval. 

Thank you for your help. 

Regards, 

Manish 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, August 27, 2021 2:50:07 PM 
Subject: Return Approval - 8279937691 

Hi Team, 

Problem Statement: WWD ITEM returns 

Order number: 8279937691 

Item: 161925408 - - Skye Extendible Bed - 90x140-200 cm 

Order Date: July 19, 2021 

Delivery Date: Aug 03, 2021 

Issue Description: The customer complains that the bed reached him with the incorrect size and that the size he received was different from the one in the application. The customer wishes to return the bed as well. The mattress has been taken back at the same time and the bed is fixed. 

Case Description: The WH team has taken back the mattress and fixed the bed. The WH team needs approval to accept a return for the item under the child ticket id 2983258. 

Customer History: The customer is with us since Nov 2020 and have completed 10 transactions with us. 

Kindly provide an approval for the returns. 

Regards, 

Nikhil. 

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