Subject: New Reply Received - Problem with returning my money!
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Wed, 18 Aug 2021 13:33:37 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Problem with returning my money!  Ticket comment <div dir="ltr">Hello,</div>
<div dir="ltr">For more information ;</div>
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<div dir="ltr">This is my bank card that i used in homecentre kuwait website:</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI0OTQzMjkwNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.0AKEwMJBirT9Nr-x76uf2wbMEZfaaMrwtxjzux7p7ik"><br>
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<div dir="ltr">This is transaction message from bank: </div>
<div dir="ltr"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI0OTQzMjkwOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.IsmJef3CxrCP1_PJqt9GYEFpkERI6o58QtiWBKnYAwU"></div>
<div dir="ltr"><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0)"><br></span></div>
<div dir="ltr"><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0)">And this is the transaction ID from my bank account: </span></div>
<div dir="ltr"><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0)"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI0OTQzMjkwOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.JsbLj2qwrlii9VB3zyzLNqZPiLISfowczYMCD2jK_Mg"><br></span></div>
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<div dir="ltr">The order wasn’t complete and I didn’t receive receipt for it but the amount was deducted, I am waiting for 40 days with no solution! </div>
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<div dir="ltr">Waiting,</div>
<div dir="ltr">Haya.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 18 Aug 2021, at 7:07 AM, Home Centre UAE &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">Hi Haya,<br><br>Thank you for your patience.<br><br>We apologize for the inconvenience caused to you.<br><br>We would like to inform you that our financial team verified the Transaction ID provided by you and was unable to find any deduction, so please provide us with your bank statement that shows the deduction of the amount from your account and we will solve it quickly<br><br>Feel free to get in touch if you need further assistance.<br><br>Your friends,<br>The Support Team</div></div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2895833