Subject: Re: Approval for the voucher - 8280164578
From: Apoorv Joshi <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, escalations dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Samer Salmeh <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Tue, 17 Aug 2021 21:26:05 -0700 (MST)

Hi Akshay, 

Kindly assist with an approval on the below. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Samer Salmeh" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Saturday, August 14, 2021 7:07:40 PM 
Subject: Fwd: Approval for the voucher - 8280164578 

Hi Team, 

Kindly check the below request and provide an approval for the voucher. 

Thank you for your help! 

Regards, 
Apoorv. 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]>, "Samer Salmeh" <[email-masked]> 
Sent: Saturday, 7 August, 2021 18:24:45 
Subject: Approval for the voucher - 8280164578 

Hi Team, 

Problem Statement: Offer not applied 
Order Date: 02/07/2021 
Order ID: 8280164578 
Tracking ID: FP0722210003350 
Assistance Required: Approval for the voucher for the difference amount 

With regards to the order id 8280164578, placed on July 20, the offer price was not applied. We raised Jira under REL-145084 on July 21 and they confirmed that the offer is getting applied now. But the customer has placed the order already on July 20 and is asking for the difference amount now. 

The items ordered are: 

1. 159577223 - - Soft Soya Duvet - 200x200 cm * 2 - Offer price is KWD 14.92 but the customer was charged KWD 19.90 
2. 154570664 - - Microfibre Square Cushion - 65x65 cm * 2 - Offer price is KWD 6.37 but the customer was charged KWD 8.50 

Hence, the customer is asking for the difference amount of KWD 9.96 + KWD 4.26 = KWD 14.22 

Kindly approve to provide an online voucher to the customer for the difference amount. Please find attached the screenshot of the offers and Jira response. 

Regards, 
Nikhil.