Subject: New Reply Received - need escalation refund
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 11 Aug 2021 09:14:55 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  need escalation refund  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear,</div>
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<div class="MsoNormal">FYI attached  </div>
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<div class="MsoNormal">Warm Regards, Sincerely </div>
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<div class="MsoNormal">Vijesh Kelappan</div>
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<div>From: Faraz Lohani &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, August 11, 2021 11:50 AM<br>
<b>To:</b> Vijesh Kelappan &lt;[email-masked]&gt;; Babyshop &lt;[email-masked]&gt;; ALL BAH CRM - Cluster &lt;[email-masked]&gt;; BHRdc Ecomm &lt;[email-masked]&gt;; SuvodipMondal &lt;[email-masked]&gt;; Santhosh Susairaj &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2795502] - need escalation refund :7468563782</div>
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<div class="MsoNormal">Hi <a id="OWAAM16D5283C68E64BD1A4100F4488CA6036" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Vijesh Kelappan</span></a>,</div>
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<div class="MsoNormal">Reminder.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, August 4, 2021 1:50 PM<br>
<b>To:</b> Vijesh Kelappan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ALL BAH CRM - Cluster &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 BHRdc Ecomm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; SuvodipMondal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Santhosh Susairaj &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2795502] - need escalation refund :7468563782</div>
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<div class="MsoNormal">HI <a id="OWAAM7E99D59F40BD4C188D8DD7C498CBE1F9" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Vijesh Kelappan</span></a>,</div>
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<div class="MsoNormal">Can you please assist for us to get the revert.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Vijesh Kelappan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, July 26, 2021 4:42 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ALL BAH CRM - Cluster &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 BHRdc Ecomm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; SuvodipMondal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Santhosh Susairaj &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2795502] - need escalation refund :7468563782</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal">Dear Santhosh,</div>
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<div class="MsoNormal">Can you check if we received </div>
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<div class="MsoNormal">Warm Regards, Sincerely </div>
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<div class="MsoNormal">Vijesh Kelappan</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, July 26, 2021 3:26 PM<br>
<b>To:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ALL BAH CRM - Cluster &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vijesh Kelappan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 BHRdc Ecomm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; SuvodipMondal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2795502] - need escalation refund :7468563782</div>
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<div class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><span style="font-size:10.0pt;color:black">External email: avoid to open links or attachments unless sender is known and content is relevant..</span></div>
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<div class="MsoNormal">Hi <a id="OWAAM94226E44D17942A49939C5E9B633AD40" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@[email-masked]</span></a>
<a id="OWAAMF26BAF630223433EBE6362AE24CF50B4" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@BHRdc Ecomm</span></a>
<a id="OWAAMB9BCA1D13D2F426B89CDE78A33E7E761" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@SuvodipMondal</span></a>,</div>
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<div class="MsoNormal">Please assist in the refund pending for the above mentioned order number as the pickup shows complete and refund pending.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, July 22, 2021 5:22 PM<br>
<b>To:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2795502] - need escalation refund</div>
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<div class="MsoNormal">Hi <a id="OWAAM7669C8ABA94D4B998597C309131924A4" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@[email-masked]</span></a>,</div>
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<div class="MsoNormal">Reminder.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, July 14, 2021 7:49 PM<br>
<b>To:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2795502] - need escalation refund</div>
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<div class="MsoNormal">Hi <a id="OWAAM5B59CEF1820544769FA83B8EAD9EE763" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@[email-masked]</span></a>,</div>
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<div class="MsoNormal">Please assist as the refund is pending and the status is pickup complete.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, July 6, 2021 11:39 AM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#2795502] - need escalation refund</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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Hi Team,</span></div>
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Any update.<br>
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Problem Statement: Late delivery (warehouse)<br>
Order Date : 9/6/2021<br>
Order ID:7468563782<br>
Tracking ID: 46600290800<br>
Assistance Required: Need urgent delivery (warehouse)<br>
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Issue Description: The order was collected on 13/6/2021 but still not delivered to customer.<br>
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Please deliver the order on priority.<br>
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Regards,</span></div>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">2795502:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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