Subject: RE: Bank Transfer Approval - 9639967218
From: Faraz Lohani <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Samer Salmeh <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 22 Jul 2021 13:50:17 +0000

Hi team,

Tried calling the customer but not reachable, will try again later.

Regards,
Faraz Lohani
Escalation Desk - Web Team

From: Jessie Caparas <[email-masked]>
Sent: Thursday, July 22, 2021 10:14 AM
To: Apoorv Joshi <[email-masked]>; Faraz Lohani <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; Samer Salmeh <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RE: Bank Transfer Approval - 9639967218
Importance: High

@Faraz Lohani<mailto:[email-masked]>

Can we please call this customer to understand the issue?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 21, 2021 1:29 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Bank Transfer Approval - 9639967218

External email sender, please take precaution.
Hi Jessie,

Thank you for your prompt response,

What I mean is customer has already tried to reset his password for the email associated with his max account but he is unable to do so and is not receiving password reset email. He has been in touch with the calling team regarding the same and since they were unable to resolve it for him, he contacted via email asking for assistance. As per the process the agent provided him the steps to reset password and provide us the necessary details as per the SOP shared with us but customer said this is wasting his time.

Hence we are asking to assist in getting bank transfer done in this case, attaching customer email as well for reference.

Please look into it and advise. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 20, 2021 4:52:56 PM
Subject: RE: Bank Transfer Approval - 9639967218

@Apoorv Joshi<mailto:[email-masked]>

Can you clarify what do you mean by email is not working?

What steps the customer took to resolve this issue?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 19, 2021 2:41 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Bank Transfer Approval - 9639967218

External email sender, please take precaution.
Hi Team,

Order ID: 9639967218
Date: Mar 5, 2021
Amount: 60 AED
RMA: 1000646919

Assistance Required: need approval to delete the the amount from walet and tansfer it to his bank account.

Issue Description: As the customer her email id not working and  she cant log in in his account.

Regards,
Apoorv
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com