Subject: New Reply Received - Re: Sorry, your order was not processed=0A
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Thu, 22 Jul 2021 07:48:45 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Re: Sorry, your order was not processed
  Ticket comment <div dir="auto"><div>Please advise how long i need to wait until i collect my items.<div dir="auto">3 days and still no date given.</div>
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<div dir="auto">Order number <span style='font-family: -apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif; font-size: 14px'>8280073965</span>
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<div dir="auto"><span style='font-family: -apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif; font-size: 14px'><br></span></div>
<div dir="auto">Regards </div>
<div dir="auto">Nicola</div>
<br><div class="gmail_extra">
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 20 Jul 2021 09:52, Homecentre &lt;[email-masked]&gt; wrote:<br>
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<blockquote class="quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
	<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Nicola,</div>
<div dir="ltr">
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8280072729) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8280073965).<br><br>The payment has been captured only once from your account which is for the new successfully placed order.<br><br>Once this order has been shipped out you will receive an email notification for the same containing the date of collection.</div>
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<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
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<div>Thank you for shopping with us and have a great day! Stay Safe!</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team</div>
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<span style="font-size:0px;font-family:'fdtktid';min-height:0px;height:0px;max-height:0px;line-height:0px;color:#ffffff">2884184:1125156</span>

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2884184