Subject: New Reply Received - Re: Your products are on the way
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Wed, 21 Jul 2021 13:43:02 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div dir="auto">
<span style="font-family:sans-serif;font-size:12.8px">Hello</span><div dir="auto" style="font-family:sans-serif;font-size:12.8px">Our order number is 8279033299 </div>
<div dir="auto" style="font-family:sans-serif;font-size:12.8px"><br></div>
<div dir="auto" style="font-family:sans-serif;font-size:12.8px">Wrongly delivered items have been returned today 21-July-2021. Returned product no. RP072121000133. </div>
<div dir="auto" style="font-family:sans-serif;font-size:12.8px"><br></div>
<div dir="auto" style="font-family:sans-serif;font-size:12.8px">Please  refund ASAP</div>
<div dir="auto" style="font-family:sans-serif;font-size:12.8px">Regards</div>
<div dir="auto" style="font-family:sans-serif;font-size:12.8px">RASHMI Shiramagond</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">---------- Forwarded message ---------<br>
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<div>From: <strong class="gmail_sendername" dir="auto">RASHMI SHIRAMAGOND</strong> <span dir="auto">&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;</span><br>Date: Wed, 21 Jul 2021, 4:34 pm<br>Subject: Re: [#2868956] - Re: Your products are on the way - product returned  RP 072121C -133<br>To: mahesh Shiramagond &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><br><br>
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<div dir="auto">Hello<div dir="auto">Our order number is 8279033299 </div>
<div dir="auto"><br></div>
<div dir="auto">Wrongly delivered items have been returned today 21-July-2021. Returned product no. RP 072121C - 133. </div>
<div dir="auto"><br></div>
<div dir="auto">Please  refund ASAP</div>
<div dir="auto">Regards</div>
<div dir="auto">RASHMI Shiramagond </div>
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<div dir="ltr" class="gmail_attr">On Wed, 21 Jul 2021, 4:01 pm RASHMI SHIRAMAGOND, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr" class="gmail_attr">---------- Forwarded message ---------<br>From: <strong class="gmail_sendername" dir="auto">Homecentre</strong> <span dir="auto">&lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;</span><br>Date: Sun, 18 Jul 2021, 7:49 am<br>Subject: Re: [#2868956] - Re: Your products are on the way<br>To:  &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div>Hi Srushtims,</div>
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<div dir="ltr">Thank you for shopping with us.<br>
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<div dir="ltr">We are truly sorry to hear that you wish to exchange the items however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:</div>
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<div>·You can contact our customer support team on 1860190 to book a return and to be notified of the refund amount based on our return policy.<br>·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>·You can now drop off your return to any (Homecentre) store across the Kuwait.<br> <br>Here’s what you need to do.<br> <br>·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Homecentre) store in the Kuwait.<br>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br> <br>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br> <br>Feel free to get in touch with us for further assistance.<br> <br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2868956