Subject: Ticket Assigned - Need escalation late shipping
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 18 Jul 2021 06:16:40 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Need escalation late shipping rahul chittiboina                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rahul chittiboina Bot:  Hi Rahul Chittiboina ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  0549987901 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9676526655 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer
 :  [email-masked] Bot:  Please enter your number Customer:  0549987901            08:12 AM, 08th Jul                   Mazin                   Hi( Rahul ), Thank you for contacting us. How may I help you?           08:13 AM, 08th Jul                     rahul chittiboina                    Hi Mazin           08:13 AM, 08th Jul                     rahul chittiboina                    Good morning           08:13 AM, 08th Jul                     rahul chittiboina                    We had placed an order for 5 items under order number 9676526655           08:14 AM, 08th Jul                     rahul chittiboina                    Only 4 items were delivered. One item was missing in package           08:14 AM, 08th Jul                     rahul chittiboina                    Package label also mentioned 4 items.. looks like a problem in dispatch           08:15 AM, 08th Jul                   Mazin                   Thank you for sharing the order details. Please allow me a
  moment to check this for you.           08:15 AM, 08th Jul                   Mazin                   As we can see you did not received this item (Sustainable Embroidered Midi A-line Dress with Short Sleeves)           08:16 AM, 08th Jul                     rahul chittiboina                    Yes           08:17 AM, 08th Jul                   Mazin                   please accept our sincere apologies for this unexpected delay. we will escalate this issue to our concerned team to deliver your item asap           08:18 AM, 08th Jul                   Mazin                   Is there anything else i can help you with ?           08:18 AM, 08th Jul                     rahul chittiboina                    Thanks very much           08:19 AM, 08th Jul                     rahul chittiboina                    That should be it           08:19 AM, 08th Jul                   Mazin                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.      
      08:19 AM, 08th Jul                     rahul chittiboina                    You too! Thanks for your help           08:20 AM, 08th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2828461