Subject: New Reply Received - Fwd: Sorry, your order was not processed
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 17 Jul 2021 16:44:15 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Fwd: Sorry, your order was not processed  Ticket comment <div>Yes, I have received it.</div>
<div dir="auto">Dear super team,</div>
<div dir="auto">Banks are closed , I will check with bank after Eid holidays and get back to you.</div>
<div dir="auto"><br></div>
<div dir="auto">Thank </div>
<div dir="auto">Kiran Kumar </div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 17 Jul 2021 at 10:19 AM, Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2687081</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<span>-</span>-</div>
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<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr">Samer Salmeh : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Kiran,<br><br>Thank you for contacting us and we apologize for the inconvenience caused to you.<br>
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<div dir="ltr">​<br>
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<div dir="ltr">We would like to inform you that you provide us with the internal reference only (this for the bank),</div>
<div dir="ltr"> <br>We would request you to please check with your bank and call the bank in case the amount is debited from your account, then we would request you to please share the <strong>Transaction ID</strong>, in order to enable us to investigate further, the bank will provide you with the  Transaction ID and after that, we will process the refund ASAP.<br><br>We look forward to hearing from you.<br><br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2687081