Subject: New Reply Received - Re: Order # 8268406207 - Refund still not received
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 17 Jul 2021 11:01:16 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Re: Order # 8268406207 - Refund still not received  Ticket comment <div dir="ltr"><div class="gmail_quote">
<div>Dear Knet Customer Service Team :<br>
</div>
<div><br></div>
<div>I sincerely appreciate your response on my email below dated 15th July 2021.</div>
<div>Looking forward to receiving your response.</div>
<div><br></div>
<div>Thanks and regards,</div>
<div>Angela</div>
<div>Kuwait</div>
<div>Mobile :  9729-3526</div>
<div><br></div>
<div>(Doha Bank statement attached :  4 pages)</div>
<div><br></div>
<div> </div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">
<div>:</div>
<div><br></div>
<div>Reference to the trailing mail dt. 14/7/20921 of Centre Point Stores for online purchase, please note that I have still not received the refund (for one order) of <b>KD.4.2/-</b> in my Doha bank account.</div>
<div>Centre point Stores mentioned they have already processed the refund as of 4th July 2021; however I have still not received the same.  They mentioned in their </div>
<div>email (attached below) to get in touch with KNET directly.  The reference number of their refund processed with Knet is shown below in their email.</div>
<div><br></div>
<div>I am also attached herewith my Bank Statement with Doha Bank for the period from 1st June 2021 till last date of my transactions with the Bank for your kind reference.</div>
<div>Appreciate your kind assistance and support to resolve the issue.</div>
<div><br></div>
<div>Looking forward to hearing from you soon.</div>
<div><br></div>
<div>Thanks and regards,</div>
<div>Angela Rita D'sa</div>
<div>Kuwait</div>
<div>Mobile : 9729-3526</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 14 Jul 2021 at 08:58, Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div dir="ltr">
<div dir="ltr">Hi Angela,</div>
<div dir="ltr">
<br>Thank you for reaching out to us.<br><br>We apologize for the inconvenience that has happened.</div>
<div dir="ltr"><br></div>
<div dir="ltr"><span style="background-color:rgb(255,255,0)">We would like to inform you that the refund amount of KWD4.20 for order ID 8268406207, has been processed from our side to your account on 04/07/2021.</span></div>
<div dir="ltr"><span style="background-color:rgb(255,255,0)"><font color="#ff0000"><br></font></span></div>
<div dir="ltr">
<span style="background-color:rgb(255,255,0)"><font color="#ff0000">The proof of refund has been attached, so kindly raise a dispute with KNET directly.</font></span><br><br>
</div>
<div style='box-sizing:border-box;word-break:break-word;color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'>Feel free to reach out to us for any further assistance.</div>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043239993675'>Page 1 Doha Bank Statement (from 01-June till date).JPG</a><br />2. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043239993676'>Page 2 Doha Bank Statement (from 01-June till date).JPG</a><br />3. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043239993677'>Page 3 Doha Bank Statement (from 01-June till date).JPG</a><br />4. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043239993679'>Page 4 Doha Bank Statement (from 01-June till date).JPG</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2798914