Subject: New Reply Received - Re: Your products are on the way
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Thu, 15 Jul 2021 19:33:58 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div dir="auto">Hi<div dir="auto"><br></div>
<div dir="auto">I didn't receive it yet so please cancel it and put the amount on my account. </div>
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<div>On Sun, Jul 11, 2021, 9:44 AM Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Rawan,<br><br>Thank you for shopping with us.<br><br>We sincerely apologies for the inconvenience caused to you.</div>
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<div dir="ltr">Though rare this is really unfortunate that you had received a defective item in your recent purchase with us. We understand that you are skeptical about your future purchases. <br><br>In this case, You can return your product and we will process the refund when we receive the item, Unfortunately, we cannot reship the product.<br><br>I. Request a return online<br><br>Go to Order History in My Account, select the products you want to return and place a return request. Please fill the return slip included in your delivery or order confirmation email.<br>Wrap and seal your products in their original packaging. Our courier partner will get in touch with you to schedule a pick-up.<br>Hand over your returns and they’ll give you an acknowledgment receipt.<br>We’ll check your returns and credit your refund to your card or bank account account within 4-15 days. If you’ve paid by cash or Knet, you’ll receive a refund to My Credit in your account. Guest users will receive a Return Voucher.<br><br>2- Call for a pick-up<br><br>Wrap and seal your products in their original packaging.<br>Call us on 18-00-871 to schedule a pick-up time and location. Our courier partner will get in touch with you to schedule a pick-up.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2840047