Subject: New Reply Received - Wrong items delivered
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Thu, 15 Jul 2021 08:15:55 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Wrong items delivered  Ticket comment <div dir="ltr"></div>
<div dir="ltr">Hello,</div>
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<div dir="ltr">I have recently received a refund from some of the items i have not received from my order list. (Shown here)</div>
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<div dir="ltr"><span style="background-color: rgba(255, 255, 255, 0)"><br></span></div>
<div dir="ltr"><span style="background-color: rgba(255, 255, 255, 0)">1. Decatur 12-cup Muffin Pan with Textured -Based (1pc) -2.8 KD</span></div>
<div dir="ltr"><span style="background-color: rgba(255, 255, 255, 0)">2. Rainy Wall Hanging Organizer (1pc) - 1.05 KD</span></div>
<div dir="ltr"><span style="background-color: rgba(255, 255, 255, 0)">3. Decatur 12-cup Small Donut Baking Tray (2 pcs) - 5 KD</span></div>
<div dir="ltr"><span style="background-color: rgba(255, 255, 255, 0)">4. Bake It Round Baking Pan with Handles (2 pcs) - 3.68 KD</span></div>
<div dir="ltr"><span style="background-color: rgba(255, 255, 255, 0)">5. Bake It Silicone Loaf Pan (2 pcs) - 5 KD</span></div>
<div dir="ltr"><span style="background-color: rgba(255, 255, 255, 0)"><br></span></div>
<div dir="ltr"><span style="background-color: rgba(255, 255, 255, 0)">In your response, however, only the payments for 1.) the Donut tray, 2.)Round pan, 3.)the Loaf Pan was refunded and received accordingly. </span></div>
<div dir="ltr"><span style="background-color: rgba(255, 255, 255, 0)"><br></span></div>
<div dir="ltr"><span style="background-color: rgba(255, 255, 255, 0)">Can you also Process the refund for the “Muffin pan”, and “hanging organizer”? Refund is still pending for these two items. Thanks. </span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 13 Jul 2021, at 8:22 AM, Home Centre UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">Hi Eralc,<br><br>Thank you for contacting us and we apologize for the inconvenience caused to you.<br><br>We’re really sorry if we’ve taken longer than usual to get back to you.<br><br>Our team is working on your issue, and we will get back to you as soon as possible.<br><br>Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.<br><br>Please feel free to get in touch if you need further assistance.<br><br>Your friends,<br>The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2804173