Subject: Refund Approval -
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Samer Salmeh <[email-masked]>, Apoorv Joshi <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Wed, 14 Jul 2021 04:06:25 -0700 (MST)

Hi Team, 

Problem Statement: Need refund approval 
Order Date : Jun 29, 2021 
Order ID: 8274263548 
Return Tracking ID: FP0701210001165 
Total amount: KWD11.12. 
Concept: HOME CENTRE 

Issue Description: Customer placed an order for 3 items but as per the customer he/she has only received 2 items, Under the consignment details we can see that all 3items has been shipped/Delivered from our side. 

The missing item is 161955441 - - Checkers Decor Game the cost of the item is KWD11.12. The customer received the box of the item empty and he provided us by a photo to confirm that. 

Case history: the customer contacted us on 05/07/2021 and informed us that he did not receive the item, we escalated to HC KW team regarding this issue, but not getting any response from them. 

Customer history: the customer with us since 6/29/21 and placed only this order 

Kindly check and do the needful. 

Regards, 
Apoorv