Subject: New Reply Received - manufacturer defect
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Tue, 13 Jul 2021 10:16:46 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  manufacturer defect  Ticket comment <div>Hello, Good day
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<div>May I know if you will bring more from this bicycles? I would like order quantity..</div>
<div>your fast reply is highly appreciated </div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzODU0NDkyMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.AF1L4EaQi2vwAEcXPbxkD9iSC30bGkABU6oFrNpoUbM">
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<div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 12 Jul 2021, at 12:23 PM, Homecentre &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi ​Noor,</div>
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<div dir="ltr">Thank you for shopping with us.</div>
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<div dir="ltr">We apologies for the inconvenience caused.<br>
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We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations. We will accept a return of your item. Below you will find the process for initiating the return.</div>
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<div dir="ltr">I. Request a return online<br>
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Go to Order History in My Account, select the products you want to return and place a return request. ​<br>
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2- Return to Store<br>
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Wrap your products (except furniture) in their original shipping packaging and bring them along with your invoice to any Home Centre store in Kuwait.<br>
Hand over your return - an authorised staff member will take your package.<br>
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3- Call for a pick-up<br>
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Wrap and seal your products in their original packaging.<br>
Call us on 18-00-871 to schedule a pick-up time and location. Our courier partner will get in touch with you to schedule a pick-up.<br>
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Feel free to get in touch with us for further assistance.<br>
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Your friends,<br>
The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2842911