Subject: RE: Refund approval - 9664363102
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Samer Salmeh <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Mon, 12 Jul 2021 11:23:55 +0000

@Apoorv Joshi<mailto:[email-masked]>

Go ahead.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, July 11, 2021 5:03 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Samer Salmeh <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Refund approval - 9664363102

External email sender, please take precaution.
Hi Team,

Problem Statement: Refund Approval

Order Date : May 26, 2021
Order ID:  9664363102
Tracking: 46544026896
RMA: 1000984095  canceled
Child Ticket: 2800878
Total Price: 502 AED

Issue Description The customer reported that he returned the item but in the hybris the return status is showing canceled.

As per the tracking, we can see that the item has been returned to our warehouse. However, the refund is still not processed.

Case history: The customer reached out to us on 19/06/2021, , and we have checked this issue with WH team and they inform us : awb received inside item does not belongs to land mark

Customer's history: The customer is with us since  7/22/19 and placed more than 40 orders

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Apoorv

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