Subject: RE: refund approval - 8269612871
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Samer Salmeh <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Mon, 12 Jul 2021 11:23:31 +0000

@Apoorv Joshi<mailto:[email-masked]>

Go ahead.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, July 11, 2021 5:06 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Samer Salmeh <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: refund approval - 8269612871

External email sender, please take precaution.
Hi Team,

Problem Statement: Refund Approval

Order Date : Jun 13, 2021
Order ID:  8269612871
Tracking: FP0614210003947
Child Ticket: 2818115
Total Price: KWD10.88

Issue Description: Issue Description: The customer placed order for 15 items but as per the customer he/she has only received 10 items, Under the consignment details we can see that all 14 items has been shipped/Delivered from our side.(one item is out of stock).

The missing items are:
162768816 - - Juniors Star Print Textured Romper with Hood and Long Sleeves
162477211 - - Giggles Textured Romper with Round Neck and Short Sleeves
162014943 - - Skechers Textured Lace-Up Trainers
162131497 - - Skechers Mesh Sneakers with Lace-Up Closure

Case history: The customer reached out to us on 19/06/2021, and inform us about missing then we escalated to WH to check, WH team escalated to the courier without getting any update or information.

Customer's history: The customer is with us since 3/16/20  and placed 20 orders.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Apoorv.
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