Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 12 Jul 2021 11:14:45 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Returns  Ticket comment <div>Hi,</div>
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<div>I thought you would send the refund on my credit card, not online?</div>
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<br><div dir="ltr">Sent from my iPhone</div>
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<div>On 11 Jul 2021, at 12:11 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">​Hi Latifa,<br><br>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<br>We apologize for the inconvenience caused. </div>
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<div dir="ltr">We offer our deepest apologies for the experience you had, and we would like to let you know that this is not the experience we would like our customers to have with us and that we strive to develop our services in order to have the best shopping experience with us next time.<br><br>We are really sorry if it took us longer than usual to respond to you.</div>
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<div dir="ltr">Regarding your order no 7464194892, we would like to inform you that we have processed the refund of the amount (BHD 11.9) in your my credit wallet. You can use your my credit account in your online purchase in 5 easy steps:</div>
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<div>Step 1 - Simply log onto your account</div>
<div>Step 2 - Start shopping</div>
<div>Step 3 - Add chosen items to the basket</div>
<div>Step 4 - Proceed to checkout</div>
<div>Step 5 - Select the my credit as a payment option</div>
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<div dir="ltr">We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2759552