Subject: RE: Refund issue: Order ID: 7449444930 (on validation)
From: Merchant Back Offices <[email-masked]>
To: Megh singh <[email-masked]>, Merchant Back Offices <[email-masked]>, Payment Gateway Team <[email-masked]>
Cc: Akshay Berry <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>, Nooruddeen Othiyil <[email-masked]>, Samer Salmeh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Nooruddeen Othiyil <[email-masked]>
Date: Mon, 12 Jul 2021 06:36:56 +0000

Good day,

Action will be taken
Kindly note the refund for credit cards will take 5 working days as for debit card it will take 10 working days

 Redha Nowrooz

 Merchant Back Office Administrator - Business Support,
  +973 17117272   17212109   +973 17117117
   [email-masked]<mailto:[email-masked]>    www.credimax.com.bh<http://www.credimax.com.bh>                                              <https://www.youtube.com/channel/UCnlPcrsrWZ9mAUF06oyCyXQ>  <https://www.facebook.com/credimaxbscbh>  <https://www.instagram.com/credimax.b.s.c/?hl=en>

 CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain                                                                                                   
From: Megh singh [mailto:[email-masked]]
Sent: Sunday, July 11, 2021 3:47 PM
To: Merchant Back Offices; Payment Gateway Team
Cc: Akshay Berry; Manish Kumar; Jessie Caparas; Nooruddeen Othiyil; Samer Salmeh; Shakeeb Arsalan; Apoorv Joshi; Escalations Dxbteam; Nooruddeen Othiyil
Subject: RE: Refund issue: Order ID: 7449444930 (on validation)

Dear Team,

Please process a refund for the below order.

The amount is BD 19.2

S.No.

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

968

4/9/2021 10:17

'677950

'BENEFIT

'550257

1 - Purchase

'048

19.2

'CAPTURED

'00

7449444930

'202109926331217

'109952939853

'7

'109.161.172.40

'b60d200d-d115-47c3-9688-6f3a26078c56

'BENEFIT

Kind regards
Megh

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 11, 2021 11:06 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Megh singh <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund issue: Order ID: 7449444930 (on validation)

External email sender, please take precaution.
Hi Team,

Kindly do the follow up as there is no update for this.

Regards,
Apoorv.
________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Megh singh" <[email-masked]<mailto:[email-masked]>>
Cc: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "nooruddeen othiyil" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 27 June, 2021 16:54:39
Subject: Re: Refund issue: Order ID: 7449444930 (on validation)

Hi Megh,

Please note that the customer does not have any amount in his my credit as the order was cancelled on validation.

The Order was not placed successfully however the amount was deducted.

Hybris ticket ID 04063005

Please check on the issue and assist as it has been pending since long time.

Regards
Shakeeb
________________________________
From: "Megh singh" <[email-masked]<mailto:[email-masked]>>
To: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nooruddeen othiyil" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 23, 2021 2:03:33 PM
Subject: RE: Refund issue: Order ID: 7449444930 (on validation)

Please refer to the attached email.

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 13, 2021 10:43 AM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Megh singh <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund issue: Order ID: 7449444930 (on validation)

@Megh singh<mailto:[email-masked]>

Please update.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Friday, June 11, 2021 11:26 AM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Megh singh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund issue: Order ID: 7449444930 (on validation)

External email sender, please take precaution.
Hi Team,

Please check if there is any update on the below concern.

Thank you for your help.

Regards,
Manish

________________________________
From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Megh singh" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 9, 2021 5:18:50 PM
Subject: RE: Refund issue: Order ID: 7449444930 (on validation)

Looping @Megh singh<mailto:[email-masked]>,

Please check the attachments and confirm.

Auth code is 550257

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 9, 2021 2:07 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund issue: Order ID: 7449444930 (on validation)

@Akshay Berry<mailto:[email-masked]>

Please look into this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 8, 2021 6:50 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund issue: Order ID: 7449444930 (on validation)

External email sender, please take precaution.
Hi Jessie,

Apologies for the previous response. The customer appears to have paid through Credit card as per what they told us. Attached are the bank statement and deduction proof customer has shared.

Please look into it. Auth code is 550257.

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, May 16, 2021 10:36:56 AM
Subject: RE: Refund issue: Order ID: 7449444930 (on validation)

@Manish Kumar<mailto:[email-masked]>

We don't have tabby in Bahrain yet.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, May 15, 2021 10:09 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund issue: Order ID: 7449444930 (on validation)

External email sender, please take precaution.

Hi Jessie,

The customer was trying to place the order through tabby.

Regards,
Manish

________________________________
From: "jessie caparas" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 13, 2021 9:47:55 PM
Subject: RE: Refund issue: Order ID: 7449444930 (on validation)

@Manish Kumar<mailto:[email-masked]>

Payment mode?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 13, 2021 4:29 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>
Subject: Refund issue: Order ID: 7449444930 (on validation)

External email sender, please take precaution.
Hi Team,

Order ID: 7449444930 (on validation)

Issue Description: The amount BHD19.20 deducted from the customer account as (CRMX006779 550257/835432), new order created (7449516474), Payment Details: Cash On Delivery. the customer provide us by his bank statement as per attached.

Kindly check and do the needful.

Regards,
Manish
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMegh.singh%40arg.com.bh%7Cd57e1f52f81d4473784508d94442b865%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637615875624276283%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=8iqzjhzwwpfK4er%2FuaF%2B%2Bcjq98NF5vO7cNC%2BhGZAw9M%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>