Subject: refund approval - 8269612871
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Samer Salmeh <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Sun, 11 Jul 2021 06:05:51 -0700 (MST)

Hi Team, 

Problem Statement: Refund Approval 

Order Date : Jun 13, 2021 
Order ID: 8269612871 
Tracking: FP0614210003947 
Child Ticket: 2818115 
Total Price: KWD10.88 

Issue Description: Issue Description: The customer placed order for 15 items but as per the customer he/she has only received 10 items, Under the consignment details we can see that all 14 items has been shipped/Delivered from our side.(one item is out of stock). 

The missing items are: 
162768816 - - Juniors Star Print Textured Romper with Hood and Long Sleeves 
162477211 - - Giggles Textured Romper with Round Neck and Short Sleeves 
162014943 - - Skechers Textured Lace-Up Trainers 
162131497 - - Skechers Mesh Sneakers with Lace-Up Closure 

Case history: The customer reached out to us on 19/06/2021, and inform us about missing then we escalated to WH to check, WH team escalated to the courier without getting any update or information. 

Customer's history: The customer is with us since 3/16/20 and placed 20 orders. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Apoorv.