Subject: Refund approval - 9664363102
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Samer Salmeh <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 11 Jul 2021 06:03:05 -0700 (MST)

Hi Team, 

Problem Statement: Refund Approval 

Order Date : May 26, 2021 
Order ID: 9664363102 
Tracking: 46544026896 
RMA: 1000984095 canceled 
Child Ticket: 2800878 
Total Price: 502 AED 

Issue Description The customer reported that he returned the item but in the hybris the return status is showing canceled. 

As per the tracking, we can see that the item has been returned to our warehouse. However, the refund is still not processed. 

Case history: The customer reached out to us on 19/06/2021, , and we have checked this issue with WH team and they inform us : awb received inside item does not belongs to land mark 

Customer's history: The customer is with us since 7/22/19 and placed more than 40 orders 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Apoorv