Subject: Ticket Assigned - RE: طلب رقم 1-76820165958
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 11 Jul 2021 09:51:41 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  RE: طلب رقم 1-76820165958 Dear Team,

I did an online order # 8270759220

I collected from Al Rai store in 18th Jun 2021 and I found that socks not matched the my order and the trouser is not fit

In the store they said that I used my SHUKRAN points in the order and this not happened I communicated with SHUKRAN team and they confirmed mu words , please see below email from them

Now I need to get back my money and returned the items , please confirm the same from your side to avoid any issues again in the store

Your quick response is highly appreciated

Regards
Mahmoud
From: SHUKRAN [mailto:[email-masked]]
Sent: Tuesday, July 6, 2021 7:45 PM
To: Mahmoud Ahmed Bakry <[email-masked]<mailto:[email-masked]>>
Subject: Re: طلب رقم 1-76820165958

CAUTION: This is an external email, take special care when clicking on links and opening attachments.

عزيزي محمود،

تحيات خدمة عملاء برنامج شكرا.

بخصوص الطلب رقم 1-76820165958، يرجى العلم انه بعد التحقق مع الفريق المعني، تبين ان الطلب رقم 8270759220 لم يتم استخدام اي نقاط شكراً عليه، حيث انه تم الدفع من خلال الـ Knet و رصيدك في الحساب الالكتروني،
نتمنى أن يكون تواصلك معنا قد أوفى بالغرض واذا وجد أي استفسار آخر، من فضلك معاودة الكتابة أو الاتصال بنا، حيث سنكون سعداء بتقديم خدماتنا لعملائنا المميزين.
هذه الرسالة تم توثيقها في النظام برقم 1-76820165958

شكرا

تحيات مركز خدمة الأعضاء
برنامج شكرا للمكافآت

www.shukran.com<http://www.shukran.com/>

www.facebook.com/shukran<http://www.facebook.com/shukran>

On Fri, Jul 2, 2021 at 4:54 PM SHUKRAN <[email-masked]<mailto:[email-masked]>> wrote:

عزيزي محمود،

تحيات خدمة عملاء برنامج شكرا.

يرجى العلم ان الطلب ما زال قيد المتابعة مع الفريق المعني، سيتم اعلامك بالمستجدات في اقرب وقت ممكن.

هذه الرسالة تم توثيقها في النظام برقم 1-76820165958

شكرا

تحيات مركز خدمة الأعضاء

برنامج شكرا للمكافآت

www.shukran.com<http://www.shukran.com/>

www.facebook.com/shukran<http://www.facebook.com/shukran>

On Thu, Jul 1, 2021 at 9:07 PM Mahmoud Ahmed Bakry <[email-masked]<mailto:[email-masked]>> wrote:
الان انا اريد حل لمشكلتي ف رد البضاعه للمتجر واسترداد المبلغ المدفوع بدون خصم

Sent from my Galaxy

-------- Original message --------
From: SHUKRAN <[email-masked]<mailto:[email-masked]>>
Date: 01/07/2021 21:02 (GMT+03:00)
To: Mahmoud Ahmed Bakry <[email-masked]<mailto:[email-masked]>>
Subject: Re: طلب رقم 1-76820165958

CAUTION: This is an external email, take special care when clicking on links and opening attachments.

عزيزي محمود،

تحيات خدمة عملاء برنامج شكراً.

في حال وجود مشكلة بالقطع التي تم استلامها, يرجى التواصل مع خدمة عملاء المتجر الإلكتروني.

شكرا

تحيات مركز خدمة الأعضاء

برنامج شكرا للمكافآت

www.shukran.com<http://www.shukran.com>

www.facebook.com/shukran<http://www.facebook.com/shukran>

On Wed, Jun 30, 2021 at 7:47 PM Mahmoud Ahmed Bakry <[email-masked]<mailto:[email-masked]>> wrote:
تحياتي لكم
الطلب من يوم 20 يونيو وحتي تاريخه لم تحل المشكله
كل هذا الوقت ولم يتم الاتصال

ارجو مكم سرعه حل الشمكلة والتواصل

انا لم استخدم نقاط شكرا ف الطلب اون لاين
وعند استلام الطلب وجدت احد العناصر غير مطابق لما طلبته وعنصر اخر المقاس غير مناسب

يرجي الحل ف اقرب فرصه

From: SHUKRAN [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Wednesday, June 30, 2021 6:31 PM
To: Mahmoud Ahmed Bakry <[email-masked]<mailto:[email-masked]>>
Subject: Re: طلب رقم 1-76820165958

CAUTION: This is an external email, take special care when clicking on links and opening attachments.

عزيزي محمود،

تحيات خدمة عملاء برنامج شكراً.

نعتذر منك على التأخير.

يرجى العلم أننا ما ولنا نتابع طلبك مع الفريق المعني و سيتم التواصل معك قريبا.

هذه الرسالة تم توثيقها في النظام برقم 1-76820165958

شكرا

تحيات مركز خدمة الأعضاء

برنامج شكرا للمكافآت

www.shukran.com<http://www.shukran.com>

www.facebook.com/shukran<http://www.facebook.com/shukran>

On Wed, Jun 30, 2021 at 10:35 AM Mahmoud Ahmed Bakry <[email-masked]<mailto:[email-masked]>> wrote:
تذكير

From: Mahmoud Ahmed Bakry
Sent: Tuesday, June 29, 2021 10:19 AM
To: 'SHUKRAN' <[email-masked]<mailto:[email-masked]>>
Subject: RE: طلب رقم 1-76820165958

صباح الخير

هل من جديد ؟

تحياتي
محمود
From: SHUKRAN [mailto:[email-masked]]
Sent: Thursday, June 24, 2021 8:17 PM
To: Mahmoud Ahmed Bakry <[email-masked]<mailto:[email-masked]>>
Subject: Re: طلب رقم 1-76820165958

CAUTION: This is an external email, take special care when clicking on links and opening attachments.

عزيزي محمود،

شاكرين تواصلك مع خدمة عملاء برنامج شكرا.

ما زال طلبك قيد المتابعة مع الفريق المعني و سيتم التواصل معك قريبا.

نتمنى أن يكون تواصلك معنا قد أوفى بالغرض واذا وجد أي استفسار آخر، من فضلك معاودة الكتابة أو الاتصال بنا، حيث سنكون سعداء بتقديم خدماتنا لعملائنا المميزين.

هذه الرسالة تم توثيقها في النظام برقم 1-76820165958

شكرا

تحيات مركز خدمة الأعضاء

برنامج شكرا للمكافآت

www.shukran.com<http://www.shukran.com>

www.facebook.com/shukran<http://www.facebook.com/shukran>

On Wed, Jun 23, 2021 at 11:17 AM Mahmoud Ahmed Bakry <[email-masked]<mailto:[email-masked]>> wrote:
السلام عليكم
يرجي تزويدي باخر تحديث للطلب هل في جديد

شكرا
محمود

From: SHUKRAN [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Monday, June 21, 2021 8:02 PM
To: Mahmoud Ahmed Bakry <[email-masked]<mailto:[email-masked]>>
Subject: Re: طلب رقم 1-76820165958

CAUTION: This is an external email, take special care when clicking on links and opening attachments.

عزيزي محمود،

تحيات خدمة عملاء برنامج شكراً،

يرجى العلم انه تم رفع مسألتك للفريق المعني، سيتم اعلامك بالمستجدات في اقرب وقت ممكن،

هذه الرسالة تم توثيقها في النظام برقم 1-76820165958

شكرا

تحيات مركز خدمة الأعضاء
برنامج شكرا للمكافآت
www.shukran.com<http://www.shukran.com/>
www.facebook.com/shukran<http://www.facebook.com/shukran>

On Sun, Jun 20, 2021 at 5:23 PM Mahmoud Ahmed Bakry <[email-masked]<mailto:[email-masked]>> wrote:
مساء الخير
اسف علي عدم الرد كنت باجتماع
موع الفرع – سنتر بوينت الري
التاريخ يوم السبت 19 يونيه 2021

شكرا
محمود

From: SHUKRAN [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Sunday, June 20, 2021 4:56 PM
To: Mahmoud Ahmed Bakry <[email-masked]<mailto:[email-masked]>>
Subject: طلب رقم 1-76820165958

CAUTION: This is an external email, take special care when clicking on links and opening attachments.

عزيزي محمود،

تحيات خدمة عملاء برنامج شكراً،

لقد حاولنا الاتصال بك و لم يكن هناك رد.

بخصوص طلب رقم 1-76820165958، يرجى تزويدنا بموقع وتاريخ زيارة الفرع الذي اردت ارجاع الطلب اليه، كي نتمكن من المساعدة على اكمل وجه،

نتطلع لوجود رد من حضرتك،

هذه الرسالة تم توثيقها في النظام برقم 1-76820165958

شكرا

تحيات مركز خدمة الأعضاء
برنامج شكرا للمكافآت
www.shukran.com<http://www.shukran.com>
www.facebook.com/shukran<http://www.facebook.com/shukran>

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This transmittal and/or attachments have been issued by Agility. The information contained here within may be privileged or confidential. If you are not the intended recipient, you are hereby notified that you have received this transmittal in error; any review, dissemination, distribution or copying of this transmittal is strictly prohibited. If you have received this transmittal and/or attachments in error, please notify us immediately by reply and immediately delete this message and all its attachments.

NOTICE

All business handled is subject to any compulsory country legislation where applicable or unless specifically agreed will be based by default on our General Trading Conditions, a copy of which will be made available upon request.

This transmittal and/or attachments have been issued by Agility. The information contained here within may be privileged or confidential. If you are not the intended recipient, you are hereby notified that you have received this transmittal in error; any review, dissemination, distribution or copying of this transmittal is strictly prohibited. If you have received this transmittal and/or attachments in error, please notify us immediately by reply and immediately delete this message and all its attachments.

NOTICE

All business handled is subject to any compulsory country legislation where applicable or unless specifically agreed will be based by default on our General Trading Conditions, a copy of which will be made available upon request.

This transmittal and/or attachments have been issued by Agility. The information contained here within may be privileged or confidential. If you are not the intended recipient, you are hereby notified that you have received this transmittal in error; any review, dissemination, distribution or copying of this transmittal is strictly prohibited. If you have received this transmittal and/or attachments in error, please notify us immediately by reply and immediately delete this message and all its attachments.

                                                   NOTICE

All business handled is subject to any compulsory country legislation where applicable or unless specifically agreed will be based by default on our General Trading Conditions, a copy of which will be made available upon request. 

This transmittal and/or attachments have been issued by Agility. The information contained here within may be privileged or confidential. If you are not the intended recipient, you are hereby notified that you have received this transmittal in error; any review, dissemination, distribution or copying of this transmittal is strictly prohibited. If you have received this transmittal and/or attachments in error, please notify us immediately by reply and immediately delete this message and all its attachments.

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