Subject: RE: Drop payment/Thrice deduction - 6257416602, 6257434267
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: "Mohammed Athar (TCS)" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Akshay Berry <[email-masked]>, Manish Kumar <[email-masked]>, Samer Salmeh <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 11 Jul 2021 05:45:29 +0000

@Apoorv Joshi<mailto:[email-masked]>

Will update once done.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Friday, July 9, 2021 9:46 AM
To: Jessie Caparas <[email-masked]>
Cc: Mohammed Athar (TCS) <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Akshay Berry <[email-masked]>; Manish Kumar <[email-masked]>; Samer Salmeh <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Drop payment/Thrice deduction - 6257416602, 6257434267

External email sender, please take precaution.
Hi Jessie,

Kindly advise if any update on the below from finance. Case pending since March 2021.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 4, 2021 9:49:09 PM
Subject: RE: Drop payment/Thrice deduction - 6257416602, 6257434267

@Apoorv Joshi<mailto:[email-masked]>

Following up with finance team.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 4, 2021 4:20 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop payment/Thrice deduction - 6257416602, 6257434267

External email sender, please take precaution.
Hi Jessie,

Kindly advise if any update on the below case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 27, 2021 10:31:16 AM
Subject: Re: Drop payment/Thrice deduction - 6257416602, 6257434267

Hi Team,

Any update on this.

Regards
shakeeb

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 22, 2021 1:20:54 PM
Subject: Re: Drop payment/Thrice deduction - 6257416602, 6257434267

Hi Team,

Requested bank details are as follows:
Bank name: Alinma
Branch: 1st Street
Name:  Basma Mohamed Khaled Al-Awad
Account No. 68201642242000
The IBAN SA8205000068201642242000
Account type: Savings

Regards,
Apoorv

________________________________
From: "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, June 19, 2021 2:56:38 PM
Subject: RE: Drop payment/Thrice deduction - 6257416602, 6257434267

Hi Apoorv,

Please collect the bank details from the customer @Jessie Caparas<mailto:[email-masked]> please update the bank details in finance tracker.

Thanks & Regards,
Athar Mohammed,
Finance Executive-Ecom
Extn 3183

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, June 18, 2021 3:17 PM
To: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop payment/Thrice deduction - 6257416602, 6257434267

External email sender, please take precaution.
Dear Athar,

Thank you for your confirmation.

Among the 3 deduction and refund, the amount captured and refunded in order number  6257416602, 6257434267 are valid. Only the refund for the third transaction, which is the extra amount, needs to be refunded. Kindly advise how to go about the refund.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 17, 2021 9:33:17 PM
Subject: RE: Drop payment/Thrice deduction - 6257416602, 6257434267

Hi Apoorv,

Please find the below screenshot FYI.We have received the amount thrice from the customer of which we have already refunded once.

Terminal ID
Terminal Name
Account Number
Payment Type
Transaction Date
Transaction Time
Value of Sales
Cash Back
Cashback_Amount
Net Amount
Service Fee
Fee Without VAT
VAT Amount
Posting Date
Transaction Type
Card Number
Authorization Code
Transaction Reference No
Reconciliation Reference ID
Merchant Reconciliation Number
Full Terminal Number
ARBS2I041473
LANDMARK
5.04E+20
MADA
12/24/2020
0:24:39
633.25
0
0
624.02
10.61
9.23
1.38
12/24/2020
Original
432328******4359
65822
35821255140
13239805/2020-12-24
0
ARBS2I041473
ARBS2I041473
LANDMARK
5.04E+20
MADA
12/24/2020
0:30:22
-633.25
0
0
-624.02
10.61
9.23
1.38
12/24/2020
Original
432328******4359
66406
35821253159
13239805/2020-12-24
0
ARBS2I041473
ARBS2I041473
LANDMARK
5.04E+20
MADA
12/24/2020
0:33:27
633.25
0
0
624.02
10.61
9.23
1.38
12/24/2020
Original
432328******4359
66710
35821244374
13239805/2020-12-24
0
ARBS2I041473
ARBS2I041473
LANDMARK
5.04E+20
MADA
12/24/2020
0:45:51
633.25
0
0
624.02
10.61
9.23
1.38
12/24/2020
Original
432328******4359
67934
35821253236
13240431/2020-12-24
0
ARBS2I041473

Thanks & Regards,
Athar Mohammed,
Finance Executive-Ecom
Extn 3183

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 17, 2021 2:40 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop payment/Thrice deduction - 6257416602, 6257434267

External email sender, please take precaution.
Hi Akshay,

PFA requested information. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 13, 2021 3:33:59 PM
Subject: RE: Drop payment/Thrice deduction - 6257416602, 6257434267

@Apoorv Joshi<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]>,

Share the required details.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, June 12, 2021 4:25 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop payment/Thrice deduction - 6257416602, 6257434267

Hi Akshay,

Can you please provide the date of deduction of the third transaction as it is not clear in the attached statement.

Thanks & Regards,
Athar Mohammed,
Finance Executive-Ecom
Extn 3183

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 9, 2021 2:46 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop payment/Thrice deduction - 6257416602, 6257434267

Hi @Mohammed Athar (TCS)<mailto:[email-masked]>,

Could you please check and confirm.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 9, 2021 2:03 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop payment/Thrice deduction - 6257416602, 6257434267
Importance: High

@Akshay Berry<mailto:[email-masked]>

Please look into this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 8, 2021 6:32 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Drop payment/Thrice deduction - 6257416602, 6257434267

External email sender, please take precaution.
Hi Team,

Customer placed the following orders 6257416602, 6257434267 for the amount SAR 633.25 however, instead of 2 deductions there are 3 deductions as shared by the customer. Customer also mentioned that she contacted via calling support multiple times but since she haven't gotten any resolution yet she is now contacting via email hence why contacting after 2020 now.

The Auth Code customer has shared are as follows:
1- 065822
2- 066710
3-067934

Kindly have this looked into and assist further, Attaching the bank statement as well.

Regards,
Apoorv
________________________________
From: "wael amir" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, May 15, 2021 5:02:38 PM
Subject: refund

Problem Statement: Refund Not Processed
Order Date: Dec 24, 2020
Order ID: 6257416602, 6257434267
Amount Deducted: SAR 633

Assistance Required: Amount deducted thrice

Regards,

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C58bf056ae8eb40162e1e08d9429cd2d2%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637614063593752709%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=2Ps67kSDHEEHlrkfv6AuIoLJciEZ3UklQE%2BQ%2Bzz%2Bzmo%3D&reserved=0>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C58bf056ae8eb40162e1e08d9429cd2d2%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637614063593762670%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=WD7TFLaW5ZqtKkwz7NpDf9WmIuJ1OUo3JGFikh6TKrM%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com