Subject: RE: Refund Approval - 8264303549
From: Reddy Prasad <[email-masked]>
To: Jessie Caparas <[email-masked]>, Akshay Berry <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Azmathulla Khan Abdul Razack" <[email-masked]>, olm kuwait <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Samer Salmeh <[email-masked]>
Date: Sat, 10 Jul 2021 14:39:48 +0000

Dear Team

Thrice RVP was attempted

Share alternative number by fixing pickup appointment

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, July 7, 2021 1:46 PM
To: Akshay Berry <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Azmathulla Khan Abdul Razack <[email-masked]>; olm kuwait <[email-masked]>; Reddy Prasad <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; Samer Salmeh <[email-masked]>
Subject: RE: Refund Approval - 8264303549

@Azmathulla Khan    Abdul Razack<mailto:[email-masked]>

Really need help on this urgently.

++ @Reddy Prasad<mailto:[email-masked]>

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 6, 2021 6:59 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Azmathulla Khan Abdul Razack <[email-masked]<mailto:[email-masked]>>; olm kuwait <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Approval - 8264303549

@olm kuwait<mailto:[email-masked]> @Azmathulla Khan    Abdul Razack<mailto:[email-masked]>,

Reminder.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 6, 2021 3:09 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Azmathulla Khan Abdul Razack <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Approval - 8264303549

External email sender, please take precaution.
Hi Team,
Any update ?

Regards
Shakeeb

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Azmathulla Khan Abdul Razack" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 4, 2021 9:51:43 PM
Subject: RE: Refund Approval - 8264303549

@Azmathulla Khan    Abdul Razack<mailto:[email-masked]>

Can you help us check RVP RP0606210004658

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, July 2, 2021 11:37 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>
Subject: Refund Approval - 8264303549

External email sender, please take precaution.
Hi Team,

Problem Statement: Refund Approval

Order Date : May 26, 2021
Order ID:  8264303549
Tracking: RP0606210004658
Total Price: 136.8 KWD
Child Ticket: 2768015

Issue Description The customer raised a return request for 21 items and as per the customer she/he handed over the items to the courier team as hypris the items not collected but the customer confirms that he give the courier the items.

Case history: The customer reached out to us on 08/06/2021, we asked him about the tracking number or return slip the customer not receive anything from the courier, and we have checked Oracle we have not received, and we escalated to WH to check but not getting any response from them.

Customer's history: The customer is with us since 12/6/20 and placed 8 orders.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Apoorv
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com