Subject: Ticket Assigned - escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 09 Jul 2021 07:06:49 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation hasnat                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  hasnat Bot:  Hi Hasnat ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card
  issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097334561232            04:39 PM, 16th Jun                   Fatma                   Hi Hasnat, Good Afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           04:39 PM, 16th Jun                     hasnat                    Yes i want to ask about my order?           04:39 PM, 16th Jun                     hasnat                    When will it 
 deliver to me           04:39 PM, 16th Jun                   Fatma                   Could you please share your order number so that I can assist you further?           04:39 PM, 16th Jun                     hasnat                    7469851974           04:40 PM, 16th Jun                     hasnat                    7469851974           04:40 PM, 16th Jun                     hasnat                    Like you said its take 2 days but i think 4 days now           04:41 PM, 16th Jun                   Fatma                   Thank you for sharing the order number with me           04:41 PM, 16th Jun                   Fatma                   Could you please allow me 2 minutes to check your order details?           04:41 PM, 16th Jun                     hasnat                    Ok waiting           04:41 PM, 16th Jun                   Fatma                   Please be advised that order number (7469851974) is being processed and will arrive within 2-3 business days.           04:43 
 PM, 16th Jun                     hasnat                    Like already 4 days ago           04:43 PM, 16th Jun                   Fatma                   Our delivery agent will call you on your contact number :+97334562264 before delivery.           04:44 PM, 16th Jun                     hasnat                    And they write within 2 days its deliver thats not good           04:44 PM, 16th Jun                     hasnat                    My mobile number 34561232           04:44 PM, 16th Jun                     hasnat                    This number is closed           04:44 PM, 16th Jun                     hasnat                    34561232 contact me on this number           04:45 PM, 16th Jun                   Fatma                   Thank you for sharing your correct contact number with me           04:45 PM, 16th Jun                   Fatma                   We would like to inform you that we will forward your issue to the concern team.  Once we get any update you will ema
 il you on your following email address  [email-masked]           04:45 PM, 16th Jun                     hasnat                    Next time i will not buy online because you said 2 days take to deliver           04:46 PM, 16th Jun                   Fatma                   We sincerely apologies for any inconvenience caused to you.           04:46 PM, 16th Jun                   Fatma                   We will do our best to deliver the order ASAP.           04:46 PM, 16th Jun                   Fatma                   Is there anything else i can help you with?           04:46 PM, 16th Jun                     hasnat                    I need to travel but its take time already four days           04:46 PM, 16th Jun                   Fatma                   Again, please accept our sincere apologies for this.           04:46 PM, 16th Jun                   Fatma                   Is there anything else i can help you with for today?           04:47 PM, 16th Jun                
      hasnat                    Nothing else just deliver fast because i want to travel           04:47 PM, 16th Jun                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:47 PM, 16th Jun                     hasnat                    Thanks           04:47 PM, 16th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2723270