Subject: Refund Approval - 8241187810
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Samer Salmeh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Thu, 8 Jul 2021 03:53:21 -0700 (MST)

Hi Team, 

Problem Statement: Need refund approval 
Order Date : Mar 10, 2021 
Order ID: 8241187810 
RMA: 1000635924 Status: Cancelled 
Items ID: 162874759-162903664-162653045-162975096 
Child Ticket: 2788952 
Total amount: 13.4 KWD 

Issue Description: As per the LMG website the return items have been returned to WH on 26/06/2021 and till now the RMA processed as cancelled. 

Case history: the customer contacted us on 29/06/2021, we already escalated to WH team but not getting any response from them, and we have checked Oracle, as per oracle received as unexpected. 

Customer's history: The customer is with us since 10/03/2021 and placed two orders. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Apoorv