Subject: New Reply Received - Wrong items delivered
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Thu, 08 Jul 2021 07:51:41 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Wrong items delivered  Ticket comment <div dir="ltr"></div>
<div dir="ltr">I have just returned a wront item delivery with the pick up # <span style="font-size: 12pt; font-family: Helvetica">RP0706210005324. Returned yesterday.  Can you update me with the refund status? Thanks</span>
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<div>On 5 Jul 2021, at 7:05 PM, Eralc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br><br>
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<div dir="ltr">Hi,</div>
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<div dir="ltr">Okay then. I will just request a refund this time. Kindly update me once its available. </div>
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<br>On 5 Jul 2021, at 8:49 AM, Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br><br>
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<div dir="ltr">Hi Eralc,<br><br>Thank you for reaching out us.</div>
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<div dir="ltr">We completely understand that you would like to buy the product from the store in order to confirm the size and fit however we can confirm that the stocks maintained at the stores and online are entirely different and keep changing time to time. <br><br>If the product is labeled as exclusive online then it may not be available at the store however, unfortunately, we can not confirm about the stocks at the store. For this you can call the store directly or visit your nearest branch. <br><br><strong>We have raised a return request for the items and our courier team will get in touch with you to collect the item and it will take 2-3 business days.</strong><br><br>Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2804173