Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 06 Jul 2021 21:21:23 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="auto">Nice joke.<div dir="auto"><br></div>
<div dir="auto">Received the 'Ready for collection' message on 5th June at 11.56am.</div>
<div dir="auto"><br></div>
<div dir="auto">Received the 'Thank you for collecting' message on 5th June at 11.58am.</div>
<div dir="auto"><br></div>
<div dir="auto">Contacted online customer service on 5th June at 12.07pm regarding that.</div>
<div dir="auto"><br></div>
<div dir="auto">They said it was collected at 12.56pm on 5th June. The time was 12.07pm.</div>
<div dir="auto"><br></div>
<div dir="auto">Like I said, nice joke. </div>
<div dir="auto"><br></div>
<div dir="auto">The order was not collected.</div>
<div dir="auto"><br></div>
<div dir="auto">Plus, I asked for it to be cancelled around two or more weeks ago.</div>
<div dir="auto"><br></div>
<div dir="auto">No idea what these people are doing. Even they probably have no idea about what they are doing.</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 6 Jul 2021, 6:53 am Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Keith,<br><br>Thank you for reaching out to us with your concern.<br><br>Regarding your order no 7465809167, we would like to inform you that your order was picked up successfully by you on 05/07/2021.<br><br>Please feel free to get in touch if you need further assistance.<br><br>Your friends,<br>The Support Team. </div></div></div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2677986