Subject: Refund approval - 8241187810
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Samer Salmeh <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 5 Jul 2021 22:37:57 -0700 (MST)

Hi Team, 

Problem Statement: Refund Approval 

Order Date : Mar 10, 2021 
Order ID: 8241187810 
Tracking: RP0313210004054 RMA: 1000635924 Cancelled 
Total amount: KWD13.44 
Child Tciket: 2801119 

Issue Description The customer raised a return request for 4 items and as per the customer she/he handed over the items to the courier team as hypris the RMA satatus is cancalled. 

Case history: The customer reached out to us on 29/06/2021, we have checked Oracle we have received items in oracle as unexpected and we already escalated to WH team, but not getting any response from them. 

Customer's history: The customer is with us since 3/10/21 and placed two orders. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Apoorv